Entering The World Of Consumer Lending - Part 2

Webinar: ID# 1022793
Recorded CD or On-Demand
About This Course:

The American way in the past has been "buy today, pay tomorrow." However, since 2008, that philosophy has begun to change. Consumers started to see the mentality of "borrow, borrow, borrow" was dangerous because it easily could lead a person into financial disaster.

Despite the change there is still a need for any financial institution to offer consumer loans and to be able to effectively discuss the consumer loan products they offer.

What You Will Learn:

  • Techniques To Build Customer Relationships Using A Consumer Loan Application
  • The Role One's Values Play In Lending
  • How To Effectively Communicate With Customers During The Loan Interview
  • The Application Process And The Various Application Types
  • The Various Documents Associated With The Credit Investigation
  • Learning The Two Most Important Financial Reports

Have a calculator, your organization's blank consumer loan applications, and be prepared for a down to earth exploration on consumer credit. Whether you are entering the world of consumer lending or have some limited experience, don't miss this opportunity.

Who Should Attend?

Employees who will be starting to deal with consumer loans, entry-level consumer lenders, consumer credit personnel with one year or less of experience, and any employee who needs to understand consumer credit.

Your Presenter:

John Baptista, Jr. combines over three decades of experience in the financial industry and business world, with specialties in management, and customer service. He links his experience with that of being a seasoned veteran as a consultant and presenter of a variety of programs. With a lifetime of customer relations and "real world" experiences, he brings a unique learning dimension to each of his programs. He is an alumnus of the University Of Southern California and the University of San Diego.

Entering The World Of Consumer Lending - Part 2
or via CD or On-Demand
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