Developing A Star Teller

Webinar: ID# 1022796
Recorded CD or On-Demand
About This Course:

Service, Technical and Compliance skills are needed to develop the star in your institution. This webinar focuses on the compliance and technical skills your teller needs to be successful at his or her job. Today's environment is complex with increasing fraud and competition in the market place, so your teller needs to be ahead of the curve.

Participants will also receive a Teller Handbook.

What You Will Learn:
  • Checks:
    • Endorsements
    • Stop Payments
    • Deceased Accounts
    • Post dated checks
    • Business, personal and fiduciary checks
  • Holds:
    • Annual Regulation CC training
    • Policies and procedures for placing holds
    • Types of Holds
  • Security:
    • Fraud issues including kiting, postal money orders and treasury checks security features
  • Compliance
    • CTRs line by line
    • Red Flags for money laundering annual training
Who Should Attend?

Tellers, Head Tellers, Cashiers, Branch Managers, Branch Administration, Compliance and Training

Your Presenter:

Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 27 years of combined teaching and banking experience.

Developing A Star Teller
or via CD or On-Demand
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