search
search
Course Details

Customer Service Under the CFPB

Webinar: ID# 1013652
Recorded

Qty:
About This Course:
In this session, we explore what is good customer service in the age of the CFPB!

Covered Topics:

  • Creating a powerful first impression - establishing your benchmarks
  • Developing rapport with a customer - treating everyone the same isn't always easy
  • Teamwork and Customer retention - pampering pays
  • Practicing good listening skills - hearing is not understanding
  • Recognizing sells opportunities - why it is important to promote your products
  • Developing immediate phone rapport - let them hear you smile
  • Handling an angry customer - why we should take it personally
  • Solving Problems / Taking Responsibility - communicating &following up
  • Selling Yourself / Selling Your Company - learn to tell your company story
  • Stress management - who says stress is not good for you

Who Should Attend

Everyone in the organization that comes in contact with your customer in person, over the phone, and/or internet will benefit from this session.

About The Presenter

Greg Souther is President of Greg Souther Consulting &Training, a firm that provides educational and consulting to Financial Institutions in the following areas: Customer Service &Communication; Credit, Collection, &Compliance; Fraud Prevention&Information Security; and Marketing &Sales.

With over 28 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.

Order:
Customer Service Under the CFPB
Available on CD or On-Demand formats
Qty:
Course Details
Share This:
About Us Privacy Guarantee Affiliate List Your Courses Contact Us My Account
FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 227 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2018 | Web Site Development by OTAU