This training session helps you script out those business questions that will keep you in compliance - and help you find a risk profile for a customer you can live with.

We have been encouraged not to de-risk entire customer groups, but instead to look at the customer itself and then determine if we have the resources to monitor these accounts.

New proposed rules will regulate that we ask transactional questions related to the source of funds and purpose of the account. How to do that in a customer friendly way is now the question.

Learning Objectives

Learn how to build a fluid script that makes sense for your business customer and how to find the level of risk your institution can tolerate. Discussion topics include:

• What is the difference between source of funds and source of wealth?
• Questions you might ask about money service businesses
• Questions you might ask about marijuana related businesses
• Questions you might ask about transactions
• Questions you might ask about gambling and privately held ATMs
• What does it mean to know your customer's customer (KYCC)?
• OFAC issues
• How to live in the risk without cutting off services for entire customer groups
• Scripting out more in depth questions for high risk customers

Who Should Attend

BSA, Compliance, Sales and Marketing, New Accounts, Deposit Operations and Branch Administration.

The Presenter

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank.

Ms Crawford has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.