Today it is so much more than opening an account and giving the customer a toaster. We have many deposit compliance rules to adhere to when opening deposit accounts and making that first contact with the customer. And yet, we have to do so in a way that is friendly, supportive and does not feel like an inquisition to the customer.

In this program we will look at the compliance tasks that must be accomplished and how to ask these questions and handle the customer so that everyone feels good at the end of the interview.

Who Should Attend

Training, Compliance Officers, New Accounts Representatives, Sales, Branch Administration and Branch ManagersWhat You'll Learn:

• The Customer Identification Program tasks in the New Account Interview
• The Due Diligence and Enhanced Due Diligence Tasks of the New Account Interview
• Unlawful internet gambling-who, when and what to do
• Risk Rating the customer
• Questions you should ask on the new money service business rules
• Alerts and Red flags on identity theft
• Adverse Action-new disclosures if you use a credit score
• Disclosing the deposit regulations