Develop the key skills for building trusted relationships with business customers. Discover tactics to better engage customers by understanding their needs and being able to offer appropriate solutions. Develop a broad knowledge of small business-specific products.

Learn how to cultivate strong customer relationships. Master best practices for executing sales calls, handling objections, and delivering on-going service. Gain insight into ways to grow your book of business.

By completing the ABA Small Business Banker Certificate curriculum, you'll strengthen your knowledge of relationship-centric sales approaches.What You'll Learn:Required Courses:

• Fundamentals of Small Business Banking Suite
  
• Growing Small Business Relationship Suite
  
• Introduction to Analyzing Financial Statements
  
• Relationship Sales for Small Business Clients Suite
  
• Sales Planning Suite
  
• Small Business Borrowing
  
• Small Business Products Suite

You have 6 months to complete the course and gain your printable certificate. Course Length: 11 hours