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Criticism & Discipline Skills for Managers and Supervisors Agenda
Seminar: ID# 1278814
Agenda
Understanding Difficult Employees
What a difficult employee "looks" like: nine symptoms to watch for
Emotional and psychological roots of poor performance
Should you wait until there is a clear pattern of problem behavior? Surprisingly, no, and you'll learn why
A checklist to help you determine if you're unconsciously triggering the poor performance
Communication breakdowns that lead to performance problems
How to pinpoint the problems of difficult employees
Taking Positive Action
Six factors to consider when choosing corrective measures
Seven signs that your difficult employee needs more training
Ways to prepare yourself to confront a difficult employee
How to explain the problem to your employee without placing blame or causing defensiveness
Techniques for setting realistic, clear performance standards (so you reward the behaviors you want and discourage those you don't)
Progressive discipline: what to do when initial corrective actions don't work
How to develop a performance improvement plan
Preparing For Dismissals
Guidelines for documenting the disciplinary process:
When to start
What to include
How to be consistent with company policy and employee agreements
When and how to use a witness
The right questions to ask
When all else fails: how to talk with employees who are not improving and help them feel better about moving on
How to avoid grievances, and the best ways to handle them if they do arise
Order:
Criticism & Discipline Skills for Managers and Supervisors
Pricing:
$149.00
Metropolitan Area:
Central Time Zone
Venue:
Live Online Seminar
9am-4pm CDT; 10am-5pm EDT
Central Time Zone
770-410-1219
Date:
9/29/2023 (9:00 - 4:00pm local time)
Qty:
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