BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals

UDAAP Training Courses


UDAAP Training Courses

What would you do if a customer voices a complaint that could be construed or perceived as unfair, deceptive, and/or abusive? Well, you better know, as there is a law governing it.

Specifically, UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) governs how you, your tellers, and your other branch staff handle certain situations. As such, it is a must that your branch personnel and the call center team stay alert and on the watch for responding, recording and follow through when a complaint is more than an inquiry or a simple remark.

What You'll Learn From Our UDAAP Training Courses

  • How to avoid behavior that could be construed as discrimination or poor customer service
  • What to look and listen for including how to differentiate between a complaint, a simple customer remark and an inquiry
  • How to identify when a complaint is unfair, deceptive and abusive
  • If I am on the frontline, how should I respond when I am in the midst of a complaint?
  • If I resolve the complaint, do I still tell my manager and fill out a complaint form?
  • What will happen to me if I am the only person filing complaints in my department?
  • If I am not sure it is a complaint what should I do? To file or not to file when do we know?
  • What impact does the CFPB have on advertising and marketing, even if you're not a big bank?
  • Advertising rules under Reg. Z for both mortgage loans and open-end plans from the Credit CARD Act
  • Rules for consumer loan products in Regulation Z
  • When the "Equal Housing Lender" statement and the logo must be used
  • Standards for Advertising over the Internet and social media - different standards?
Find UDAAP Training Courses

To find your desired UDAAP training courses, either select a Recommended Course from the list below, or select "UDAAP" and your state from the "Professional Development" section of the search box at the bottom of this page.

Recommended Online Training Courses

Recommended Course(s)

Find Self-Study, Online, Or Classroom Courses In Your Area
Licensing
Earn your License quickly and easily!
Designations/Certifications
Improve your knowledge and industry standing!
Professional Development
Products & Services to help manage and grow your career!







Need training or resources in other areas? Try our other Training Center sites:

HR, Acct., Banking, Insurance, Fin. Svcs., Real Estate, Mortgage, HealthCare, Safety, Sales

Share on Facebook


Share on Twitter


Share on Google+

ACH &Wire Transfer Training Courses
ACH &Wire Transfer Training Courses

Denials: Handling Adverse Action Notices
Denials: Handling Adverse Action Notices

Deposit Compliance Training
Deposit Compliance Training

Cyber Security Training Courses
Cyber Security Training Courses

ARM Disclosures
ARM Disclosures

Federal Benefit Payments Garnishment Requirements
Federal Benefit Payments Garnishment Requirements

Marketing &Advertising Compliance
Marketing &Advertising Compliance

Certified Regulatory Vendor Program Manager
Certified Regulatory Vendor Program Manager

The Core Components Of An AML Program
The Core Components Of An AML Program

Do′s And Dont′s For Social Security And VA Accounts
Do′s And Dont′s For Social Security And VA Accounts

Legal Liabilities When Check Fraud Occurs
Legal Liabilities When Check Fraud Occurs

Legal Essentials For Lenders
Legal Essentials For Lenders

SAFE/NMLS Licensing
SAFE/NMLS Licensing

Loan Processing 101: The Basics
Loan Processing 101: The Basics

Loan Officer Boot Camp
Loan Officer Boot Camp

FHA Direct Endorsement - DE Underwriting
FHA Direct Endorsement - DE Underwriting

FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook