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Bank Training Center offers CPB training and certification information for those individuals interested in earning the prestigious Certified Personal Banker certification.
The Certified Personal Banker (CPB) certification is the undisputed professional credential for financial services professionals who have completed the AIB Personal Banking Diploma and who function as personal bankers.
The CPB designation signifies that an individual working in this field has attained comprehensive training in the following professional knowledge areas: Sales and Service, Banking and Financial Analysis, Specific Business Competencies, and Ethics.
Curriculum
Candidates must pass an examination that covers the knowledge areas below:
1. Sales and Service (60% of the exam)
Sales
Consumer Credit Products
Cross-Selling Deposit Products
Introduction to Relationship Selling
Profiling Mortgage Prospects
Tele-Consulting
Customer Service
Building and Retaining Customer Relationships
Effective Referrals
2. Banking and Financial Analysis (30% of the exam)
Principles of Banking
Fundamentals of Consumer Lending
Overview of Financial Statements
Regulatory Compliance for Personal Bankers
Privacy
Bank Secrecy Act (BSA)
Office of Foreign Asset Control (OFAC)
USA PATRIOT Act
Privacy for Customer Contact Personnel
Deposits
Expedited Funds Availability Act, Regulation CC
Truth in Savings Act, Regulation DD
Electronic Funds Transfer Act, Regulation E
Ethics and Fair Lending
Bank Bribery Act
Fair Credit Reporting Act (FCRA)
Fair Lending
Equal Treatment
Equal Credit Opportunity Act
Americans with Disabilities Act (ADA)
Community Reinvestment Act (CRA)
Real Estate
Home Mortgage Disclosure Act (HMDA)
Real Estate Settlement Procedures Act (RESPA)
Truth in Lending
Truth in Lending, Regulation Z
3. Specific Business Competencies (5% of the exam)
Managing Time at Work
Writing Bank Correspondence
Dealing Effectively with Co-Workers
4. Ethics - Ethical Issues for Bankers (5% of the exam)
Examination Requirements
The qualifying exam consists of 100 multiple-choice questions; two hours is provided in which to complete the exam. Candidates may retake the exam if they do not pass; the exam re-take fee is $25. Candidates have the option of taking the exam in one of two formats:
A proctored exam at the candidate’s company, with an ICB-certified member serving as exam proctor
At an exam site that is within 2 hours driving time from the candidate's company
Additional Requirements
Candidates must meet the experience, education, ethics and examination requirements determined to be competency measures for bank tellers:
Professional Experience & Education - A minimum of six (6) months of experience as a bank teller and completion of the American Institute of Banking (AIB) Customer Service Representative Certificate
Professional Reference - One letter of recommendation is required from a senior manager attesting to your qualifications for certification including your experience as a bank teller and your ethical character
Ethics Statement - Each candidate must sign ICB's Professional Code of Ethics statement, which is the last page of the application.
Application – Candidates must complete and submit an application, affirming that they comply with the eligibility requirements at the time of submission; application fee is $75, covers exam as well
Continuing Education Requirements
Each certificant must complete nine (9) credits of continuing education every three (3) years; fifty (50) minutes of instruction equals one (1) credit. Certificants are allowed to carry over up to three (3) credits per three-year cycle.
An annual membership fee of $25 also is required to keep certification active.
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Bank Training Center offers Certified Personal Banker program information for those individuals interested in earning the prestigious CPB certification.
