This course is available in both in-person and video conference formats.
See All Venues And DatesToday, keynote speakers are all focusing on the importance of customer service and satisfaction as the critical components of a successful business. Tom Peters, author of In Search of Excellence, calls it the "competitive edge".
Developed and presented by customer service experts, this seminar teaches ways to work easily with others and create a more pleasant environment. We've drawn from what is working in companies all across America. You'll learn ways to communicate keeping your composure under stress, and much more.
This customer service training will help you train yourself, your staff, and your organization not only to head off problems, but also to rise to a level of service excellence.
Learning Objectives:
Set aside just one day, and you can learn how to turn every customer into an ally, out-service your competitors, eliminate negative situations, and overcome stress and burnout!
Who Should Attend
Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers - anyone and everyone who comes into contact with customers!
AGENDA
The Vital Role of All Customer-Contact Personnel
How To Use Teamwork As A Powerful Force
Smart Techniques For Better Communication
The Critical Art Of Listening
Strategies Of Customer Goodwill And Trust
Winning Telephone Techniques
How To Deal With Complaints And Angry Customers
CPE CREDIT
Fred Pryor Seminars and CareerTrack are registered with the National Association of State Boards of Accountancy (NASBA), as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit.
CPE certificates will be available 10 days after your event has ended.