Course Details

Telephone Collections: Dos And Don'ts

Webinar: ID# 1014405
Recorded CD
About This Course:
The credit and collection industry has grown dramatically over the past 20 years. Creditors are faced with increasing challenges in collecting debts from consumers, while facing mounting customer difficulties and tighter compliance environments.

This live webinar will help you understand the importance of complying with the relevant laws governing collections via telephone and the impact of the laws affecting telephone collections.

Collectors are still targets under the FDCPA. TCPA lawsuits are in vogue and the potential liabilities for calling cell phones via dialers without consent can equate to potential ruinous liability.

Numerous states have two-party recording act consent requirements. Recording of collection calls can be a benefit and a detriment and the potential liability for recording calls without consent in two-party states is perilous. This webinar will additionally allow you to pose questions about your most pressing collection concerns.


The Fair Debt Collection Practices Act (15 USC 1692 et seq.)
  • Who Can I Call?
  • What Disclosures Do I Have to Provide to Debtors During a Live Call?
  • What Message Should I Leave?
  • Speaking With Third-Parties and Required Disclosures/Limitations
The Telephone Consumer Protection Act of 1991 (47 USC 227)
  • The Law Regarding Calling Cell Phones and Leaving Prerecorded Messages via Dialers
  • What Is an Automatic Telephone Dialing System?
  • What Is Prior Express Consent?
  • Wrong Number Calls
Recording Act Laws
  • What States Have Recording Act Laws?
What Are the Benefits/Detriments of Recording Phone Calls?
  • What Disclosures Do I Have to Provide to Consumers When Recording a Call in Two-Party Consent States?
  • When Is a Conversation Confidential?
  • Calling Cell Phones and Recording Conversations

Jeanne L. Zimmer
  • Of counsel at the law firm of Carlson & Messer, LLP, a Los Angeles based civil litigation defense firm
  • Practice concentrates in the defense of collection agencies and creditors under the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA), and related state and federal consumer protection statutes
  • Has experience in multidistrict and class action litigation with emphasis on the FDCPA, FCRA, TCPA, and state invasion of privacy and recording act claims
  • Has published articles on compliance and the evolving interpretations of consumer protection laws
  • Lectured on such topics as the FDCPA, the FCRA, the TCPA, collections, trends in consumer litigation, risk management issues and other related topics
  • Member of the attorney panel of the ACA International, and collection notice review (CNR) attorney for members attorney panel (MAP) of ACA International
Telephone Collections: Dos And Don'ts
Available on CD format
Course Details
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