Email Collections: Do's and Don'ts

Webinar: ID# 1012824
Recorded CD
About This Course:
Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications.

In this live webinar, you will learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Learning Objectives:

  • You will be able to discuss using email to communicate with your customers.
  • You will be able to review sending invoices with email.
  • You will be able to discuss sending statements with email.
  • You will be able to explain corresponding through email about past due accounts.


I. What Is Email?

  • Different Types of Email
  • Private Email
  • Social Network Email
  • Work or Employer Email

II. Using Email to Communicate With Your Customers

  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email
    • Obtaining Consent to Use Email
  • Laws Pertaining to Email
    • Can Spam Rules
    • The Federal Trade Commission
    • The Fair Debt Collection Practices Act
  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email

III. Addressing Privacy Issues

  • Hacking
  • Identity Theft

IV. Sending Invoices With Email

  • Do I Need Permission?
  • Sending Attachments

V. Sending Statements With Email

  • Do I Need Permission?
  • Verifying Delivery

VI. Corresponding Through Email About Past Due Accounts

  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action


Michelle Dunn, Credit &Collections Association, LLC

  • Founder of the Credit &Collections Association, LLC
  • Called the nations authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the Top 5 Women in Collections for 2007 and 2008
  • One of the Top 50 Most Influential Collection Professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal

Who Should Attend?

This live webinar is designed for attorneys, credit and collection managers, presidents, vice presidents, directors, business owners and managers, branch managers, lending professionals, accountants and bookkeepers.

Continuing Education Credit

Credit is available only for the LIVE webcast. Recorded versions do not qualify for credit. Only registered and paid attendees will receive continuing education credit. Certificates of Completion are provided to each registered attendee. Your certificate will be emailed to you within two weeks following completion of the program.

Email Collections: Do's and Don'ts
Available on CD format
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