Course Details

Effective Collections: A Proactive Approach To Credit Management

Webinar: ID# 1023852
Recorded CD
About This Course:
With more than 10,000 businesses having slow or nonpaying customers, it can sometimes make the collection process very slow and inefficient.

How can you collect that money efficiently and quickly, and keep that money coming in?

This webinar will go over objectives of credit management and how it affects your customers, different elements that affect credit management, and how to create a credit policy. We will also discuss how using credit management can improve your collection procedures.

Why waste time on slow and inefficient collection procedures? Learn how to take specific steps and use positive action to streamline and maximize your credit management policies.


What Is Credit Management?
  • Objectives of Credit Management
  • How Credit Management Affects Your Customers
Elements That Affect Credit Management
  • What Is Credit Risk?
  • Managing Credit Risk
  • Checking People's Credit
Creating a Credit Policy
  • Specific Steps for Successful Credit Management
  • Skills and Resources Needed for Credit Management
  • Elements of a Credit Policy
  • Following Federal and State Laws
  • Why Should You Have a Credit Management Plan?
Using Credit Management to Improve Collection Procedures
  • Common Credit Management Errors and How to Correct Them
  • Top Methods for Improving Collection Procedures
  • Creating an Effective Credit Policy
About The Presenter

Michelle Dunn
  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal
Effective Collections: A Proactive Approach To Credit Management
Available on CD format
Course Details
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