In this session, we explore what is good customer service in the age of the CFPB!

Covered Topics:

• Creating a powerful first impression - establishing your benchmarks
• Developing rapport with a customer - treating everyone the same isn't always easy
• Teamwork and Customer retention - pampering pays
• Practicing good listening skills - hearing is not understanding
• Recognizing sells opportunities - why it is important to promote your products
• Developing immediate phone rapport - let them hear you smile
• Handling an angry customer - why we should take it personally
• Solving Problems / Taking Responsibility - communicating &following up
• Selling Yourself / Selling Your Company - learn to tell your company story
• Stress management - who says stress is not good for you

Who Should Attend

Everyone in the organization that comes in contact with your customer in person, over the phone, and/or internet will benefit from this session.

About The Presenter

Greg Souther is President of Greg Souther Consulting &Training, a firm that provides educational and consulting to Financial Institutions in the following areas: Customer Service &Communication; Credit, Collection, &Compliance; Fraud Prevention&Information Security; and Marketing &Sales.

With over 28 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.