Collection Ethics

Webinar: ID# 1023177
Recorded CD
About This Course:
Collecting money is increasingly challenging. One of the main rules of collecting is preventing the debtor from sidetracking the process by claiming a violation of any of the regulations protecting the debtor.

This webinar is designed to show you how to avoid ethical and regulatory traps that can keep you from being an effective collector by understanding the FDCPA, FCRA, ethical rules, trust account procedures, other regulatory issues, and more.


Ethical Issues Complying With the Fair Debt Collection Practices Act
  • Applicability
  • Rules
  • Penalties
  • Practical Applications
Ethical Issues Complying With the Fair Credit Reporting Act
  • Reporting
  • Correcting Reports
  • Obtaining Credit Reports
  • Permissible Uses of Credit Reports
Legal Ethics for Lawyers and Nonlawyers
  • Candor to Tribunals
  • Represented Parties
  • Unrepresented Parties
  • Conflicts
Ethical Considerations Regarding Trust Accounts
  • Recordkeeping and Accounting
  • Protection of Funds and Property
  • Payment of Fees
Other Privacy and Regulatory Issues
  • HIPAA and Hitech
  • Red Flags
Business Ethics and Collections
  • Federal Acquisition Regulations Requires Adoption of Code of Conduct
  • False Claims Act and Fraud Enforcement and Recovery Act
  • Responsible Corporate Officer Doctrine
About The Presenter

Heather J. Boysel
  • Partner in the office of Gammage & Burnham PLC
  • Practice emphasizes all aspects of commercial litigation
  • Has spoken and written on numerous issues facing lenders and their vendors who are attempting to collect amounts owed
  • Recognized as a Super Lawyers Rising Star
  • J.D. degree, magna cum laude, Arizona State University
Collection Ethics
Available on CD format
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