This curriculum prepares individuals to manage a banking office by covering banking essentials, sales management, people management and business management skills.

Retail Branch Managers manage the activities of branch offices and offer deposit and loan products to business and individuals. In addition to broad knowledge of banking and banking operations, the responsibilities of Retail Branch Managers require expertise in lending, branch operations, staff supervision and development, and sales management and customer service.

This certificate addresses these core competencies, providing branch managers with the knowledge and skills they will need to drive their team and bank performance.What You'll Learn:Required Courses:

• Banking Basics Suite
  
• Coaching to Support the Sales Process Suite
  
• Employment Law
  
• Ethical Issues for Bankers
  
• Fundamentals of Consumer Lending Suite
  
• Fundamentals of Small Business Banking Suite
  
• Growing Small Business Relationships Suite
  
• Leadership in Action Suite
  
• Making the Client Call Suite
  
• Management Essentials Suite
  
• Overcoming Objections Suite
  
• Presentation Skills Suite
  
• Relationship Sales Suite
  
• Sales Planning Suite
  
• Verbal Communications Suite
  
• Why Quality Customer Service Matters
  
• Written Communication Suite

You have 6 months to complete the course and gain your printable certificate. Course Length: 14 hours