Course Details

Becoming the Employee You Expect Others to Be

Webinar: ID# 1000964
About This Course:
The challenge for each of us is to pay more attention to how we act and what we need to do on the job rather than turn our focus on what others should or shouldn't do.  

This fast-moving webinar is a targeted training session on encouraging and educating your entire staff on what they can do be become a better employee.  Learn how to follow...

What You Will Learn:

The Ten Commandments of an Outstanding Employee

1. Look and Act the Part

If you aren't certain what it means to be well-groomed and appear professional, seek the advice of at least two people you perceive excel at both.  
2. Pay Attention
Be inquisitive and stay alert to what is needed, what is changing and how you can help.
3. Earn Your Keep and Then Some
Keep up your end of the "deal" by knowing all you can about what is expected and work to exceed that.
4. Stay a Learner
The work world is always in a learning curve; stay ahead of the curve.
5. Be Prepared
Show up with your focus on what needs to happen and with what you need to do to make it happen.
6. Forgive and Forget
You can quit forgiving yourself and others when you reach perfection; until then practice forgiveness. Bearing a grudge will only burden you.
7. Become a Role Model
Extraordinary role models all have one thing in common - they had at least one role model that showed them the moves! Find one, become one.
8. Demonstrate Your Appreciation
Key word is demonstrate - say thanks, write notes, give applause and credit to others.
9. Go the Extra Mile
What can you do for someone else today?  Learn to anticipate what is needed next or what would be appreciated by someone.
10. Take Full Responsibility for Your Happiness
Some days you will have to work for it and some days it will be a gift but your happiness is an inside job. If you can't get happy where your work; it may be time to change where you work.  If you are happy where you work; protect against external forces.
Who Should Attend

Any employee or manager who wants positive reinforcement and insight on how to build a well-deserved, shining reputation among co-workers and peers.

The Presenter

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A &M.

Course Details
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