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Course Details

Call Center Representative Training

call-center-representative-training
Webinar: ID# 1001026
Date: Recorded
About This Course:
In our very competitive industry, people are looking for ease when it comes to service. This has caused Call Centers to blossom. And while there are excellent technological advances in this area, few companies address the unique needs a call center representative has for being trained.

This webinar will focus on customer service aspects of Call Centers, rather than software or technology.What You'll Learn:
  • The call cycle
  • Why have call centers?
  • Using open/closed questions to control a call
  • Showing value
  • Confirming satisfaction
  • Handling problem calls
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Call Center Representative Training
Available on CD or On-Demand formats
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