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Successful Collections: Scripting to Collect in Full & Meet Regulatory Requirements

Webinar: ID# 1000891
Date: Recorded
About This Course:
When it comes to collecting past due accounts, it seems that all the agencies have something to say these days, and they all agree you should develop scripts to reduce risk. Scripting is both art and science. This program will help you create or revise policy, procedures, and practices in order to lay our science foundation and support your scripts. Your negotiation skills are a key art elements necessary for you to maintain and reduce your accounts receivable portfolio. This session will help you re-think your strategies and sharpen your verbal skills when dealing with this group of slow pays to severely delinquent customer.

This webinar is a cost-effective way to learn how to collect your money on time and teach a simple collection techniques that everyone in the office can follow. One key idea put into practice will literally make or save your Financial Institution thousands of $$$!

Covered Topics:

  • Streamlining your collection process will save you big bucks
  • Getting complete application information can make everybody′s life easier
  • Why motivating the customer to pay in full on the first and every call is imperative
  • What letters I recommend and why FACTA REG V Compliance helps us collect in full
  • Scripting your calls will pay off - scripts included in this session
  • Finding $$$$ when the customer says he/she is broke
  • FACTA/FDCPA/CFPB Compliance points you need to know


Who Should Attend
This informative session is designed for the both Consumer & Commercial lenders, compliance officers, collectors, trainers, human resources, trainers, tellers at the drive thru, customer service staff, and anyone responsible for establishing &maintaining credit, collection, and compliance policy & procedures.

The Presenter
Greg Souther is President of Greg Souther Consulting &Seminars, a firm that provides training and consulting to companies in the following areas: Customer Service & Communication; Credit, Collection, &Compliance; Fraud Prevention & Information Security; and Marketing &Sales.

With over 25 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.

Greg was Co-Owner and Manager of The Credit Bureaus of Southeast Georgia, the parent company for six Credit Reporting and Collection Agencies based in Brunswick, Georgia.
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Successful Collections: Scripting to Collect in Full & Meet Regulatory Requirements
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