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Course Details

Ten Traps to Avoid on the Frontline

Webinar: ID# 1000890
Date: Recorded
About This Course:
The frontline staff at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players. The Ten Traps to Avoid on the Frontline webinar takes a look at those behaviors, thoughts and attitudes that frontline staff can fall into without realizing the negative impact that can be made on customers, management and the financial institution.

Whether frontline staff is new or long-term, there is an opportunity during this webinar to learn, or to be reminded of the traps that can bankrupt their success or lead to a miscarriage of any institution's mission to serve its customers well.  This webinar will offer tips on what to do to avoid the traps and in so doing help make frontline staff more efficient, confident and prepared to tackle the daily responsibility of being on the frontline.

Frontline Staff Want to Avoid These Traps:
  1. Ignoring Reputation Destroyers  
  2. Relying on a Single Skill-Set
  3. Deferring to Someone Else to Solve Issues
  4. Slipping into Unprofessional Behavior
  5. Resistance to Double-Checking Work and Decisions
  6. Failing to Correct Critical Thinking Errors
  7. Teamwork Hiccups
  8. Being Too Rigid or Too Lax
  9. Buying into Prejudice or Stereotyping
  10. Blind Spots when it comes to Customer Service
Who Should Attend

All Frontline Staff including Tellers, Head Tellers, Teller Supervisors, News Accounts, Loan Preparers and Trainers would all benefit from this webinar.

The Presenter

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

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