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Overdraft Privilege - 10 Hot Spots

Webinar: ID# 1001667
Date: Recorded
Overdraft Privilege - 10 Hot Spots
About This Course:

Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program. Your frontline will learn how to discuss overdraft privilege, how to explain how items process and how to handle conversations about excessive fees and other options. If your program is causing confusion among your account holders, you may receive complaints at CFPB and have involvement in lawsuits.

What You Will Learn:

  • What are the key regulatory issues
  • What recommendations have been made in guidance issued by regulators
  • What has happened in lawsuits that you should pay attention to
  • How to have conversations about overdraft options
  • Learn how to explain how items process
  • Words and phrases that can cause harm to your institution¬†
  • How to avoid complaints
  • And lots more

Who Should Attend

Branch Administration, branch managers, tellers, new accounts representatives, lenders, management, call centers and anyone who works with customers.

The Presenter

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank.

Ms Crawford has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.
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Overdraft Privilege - 10 Hot Spots
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