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Ten Ways to Make Teller Training Stick

Webinar: ID# 1001468
Date: Recorded
About This Course:
There are so many concerns every financial institution has regarding the teller position. Expectations and concerns range from appearance to client engagement and, of course, all the in between issues such as audit, compliance, fraud prevention and cross-selling are concerns and expectations at every one of your branches.

Teller training for the start-up teller is very intense and all encompassing. Training the veteran teller means sharpening their skills and keeping them up to speed on changes, products and mandatory topics including robbery and security issues.

This webinar is going to give you ten ways to help make teller training stick. Tune in and learn from the country's most popular teller trainer on how to up the effectiveness when it comes to training.

Top Ten:
  1. You might love a monster teller training manual, you teller doesn't
  2. Create a user manual
  3. Train in modules
  4. Clearly stated objectives for every module
  5. Use Quick Reference Guides
  6. Enlist experts in the field
  7. Use recapping, self-evaluation and mind mapping
  8. Show, tell and reverse the process
  9. Have veterans create flowcharts
  10. Assign a competitor to the teller
Don't miss this opportunity to learn how to make training stick for your tellers.

Who Should Attend

Teller supervisors, head tellers, teller trainers.

About The Presenter:

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A & M.
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Ten Ways to Make Teller Training Stick
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