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CSI: Customer Service Intelligence

Webinar: ID# 1001028
Date: Recorded
About This Course:
This new and interesting approach to customer service trains people to look for clues from the customer to properly help clients.

Using the latest knowledge about visual, and verbal clues, webinar attendees will be introduced to new methods of delivering great service.

Covered Topics
Topics include:

  • Impact point/the scene of the crime
  • Proxemics
  • The CSI tool kit
  • Positive profiling
  • Forensic listening
  • Visual cues
  • Benefit selling

Who Should Attend

This webinar is perfect for all sales personnel and customer service representatives. 

The Presenter

The webinar leader is J.T. Turner, who has over 28 years of experience in the lending industry. He has worked as a trainer for the past 22 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is also a professional actor, with credits in film, TV, radio and on the stage.

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CSI: Customer Service Intelligence
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