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When to Coach? When to Supervise?

Webinar: ID# 1000773
Date: Recorded
About This Course:
Most of us have had a supervisor our whole life. We go from parents to teachers to bosses. Even the top of the food chain in many companies will be reporting to a board of directors. On the job, everybody has somebody they are accountable to, but they may or may not have somebody they consider to be a coach. Likewise, all supervisors have people they are accountable for but may not have been taught how to fill the shoes of a coach with their direct reports. To lead effectively, you need to know when to wear which hat.

This webinar will encourage you to be prepared to be effective both as a coach and as a supervisor. How are they different? How are they alike?

A supervisor is an agenda-setter that operates in a telling mode and conveys expectations. A supervisor has the power at their disposal that can influence the direct report’s pay, promotion, and performance evaluation. A coach avoids the telling mode and encourages the coachee to clarify what success means to them. An effective coach will orchestrate questions that foster self-discovery, personal accountability, and self-evaluation.

What You Will Learn:
  • How do you close the gap between what you want from your team and what you are getting?
  • What’s a supervisor’s job?
  • What’s a coach’s job?
  • When do you direct, when do you delegate, and when do you develop?
  • How do you teach others to be resourceful?
  • Are you the problem-solver or teaching how to problem-solve?
Who Should Attend

Anyone who leads, supervises, or trains others.

The Presenter

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.

Honey has a coaching practice specializing in helping others pursue professional excellence and is the author of numerous published articles and training manuals. Her first book, Coaching Yourself & Others will be released soon.

Honey continues her personal pursuit of excellence and has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A&M. She is an EverythingDiSC Certified Distributor and Trainer.
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When to Coach? When to Supervise?
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