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Course Details
About This Course:
Let's face it: the teller is the face of the bank. This hands-on position involves more than counting cash. A Stellar Teller is actually a public relations professional, representing the interests of the bank and looking for opportunities to promote products and services. This webinar packs a punch in helping tellers become more confident and capable in taking it to the next level and in becoming the star that you know you are!

You Will Learn:

  • Ten top techniques for grooming your professional image
  • A five-step sure-fire plan for handling difficult customers
  • A dozen effective phrasings or scripts to handle "tricky teller situations"
  • Ten stellar tips for providing memorable customer service that will improve customer retention
  • Five sure-fire techniques for cross-selling
  • Seven proven ways to handle "teller tension"

Who Should Attend?
Tellers, Teller Supervisors, and Assistant Managers.

The Presenter
Margaret DeMarino is a corporate trainer, specializing in the area of written and verbal communication, supervisory skills, administrative training, and customer service. Known for her "fun and functional" approach, Ms. DeMarino offers workshops and webinars to a wide range of clients including, banks and financial institutions, manufacturing companies, state and federal government agencies, and others. Ms. DeMarino holds a B.A. in Communication Arts from the University of Dayton and was a Fellow of the Yale-New Haven Teachers Institute at Yale University. She also currently free-lances for the Hartford Courant.

Course Details
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