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Course/Product Description
Title:

Boosting Morale, Service & Cross-Selling

SKU:WT-1002998
Format: Webinar
Description:

The go-to webinar for branch leadership!

How do you remain competitive when there is a branch on every corner and the world-wide banks chasing your customers? Make every customer encounter count! Get creative about how to make opportunities happen at your branch.

Successful leadership is the key to a successful branch. Tune into this timely webinar and discover what you can do to boost morale among the troops so they can boost service delivery and cross-selling!

Often referred to as the Pygmalion effect, the way managers treat their associates is subtly influenced by what they expect of them. What should you expect? How should you treat them? How do you set high expectations and have the branch perform accordingly? This program will provide you with the solutions.

How do you converge all these responsibilities that fall on you, the branch manager? It’s no walk in the park but this program will help you accomplish just that!

Covered Topics:

  • Fire up the troops with engaging huddles
  • Convey standards and expectations
  • Build a performance plan with branch staff
  • Teach goal setting and accountability
  • Coach skills, teamwork, professional maturity, and attitude!
  • Stop dodging difficult conversations with employees that underperform
Who Should Attend

All branch leadership, branch administrators, branch managers, assistant branch managers and trainers.

The Presenter

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983.

As a graduate of the School of Bank Marketing from the University of Colorado, she realizes the value of quality education. Honey invests time as a faculty member for banking schools around the country. She is a repeat presenter for most of the state banking associations and has accumulated an impressive client list that includes over 600 banks, credit unions, and other organizations. Globally, she presented a program in the south of France for an international, energy-related firm.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Boosting Morale, Service & Cross-SellingCD/On-Demand$295.00

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