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Course/Product Description
Title:

Overdraft Privilege - 10 Hot Spots

SKU:WT-1001667
Format: Webinar
Description:

Overdraft Privilege - 10 Hot Spots

Building an Overdraft Privilege Program is not easy in this regulatory and guidance environment. This program focuses on the key regulations and guidance that impact your program. Your frontline will learn how to discuss overdraft privilege, how to explain how items process and how to handle conversations about excessive fees and other options. If your program is causing confusion among your account holders, you may receive complaints at CFPB and have involvement in lawsuits.

What You Will Learn:

  • What are the key regulatory issues
  • What recommendations have been made in guidance issued by regulators
  • What has happened in lawsuits that you should pay attention to
  • How to have conversations about overdraft options
  • Learn how to explain how items process
  • Words and phrases that can cause harm to your institution¬†
  • How to avoid complaints
  • And lots more

Who Should Attend

Branch Administration, branch managers, tellers, new accounts representatives, lenders, management, call centers and anyone who works with customers.

The Presenter

Deborah Crawford is the President of gettechnical inc. She specializes in compliance and regulations for the deposit side of financial institutions. Her 20+ year career in banking and training began at Hibernia National Bank.

Ms Crawford has been a seminar leader for many state associations and credit union groups across the nation. She has Bachelors and Masters degrees from Louisiana State University.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Overdraft Privilege - 10 Hot SpotsCD/On-Demand$325.00

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