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Course/Product Description
Title:

UDAAP For The Board

SKU:WT-1001484
Format: Webinar
Description:

What topics does your regulator expect will have been covered in training sessions for the Board of Directors? Do any of the regulations "require" annual or periodic training?

This session covers one of the "hottest" compliance topics; UDAAP (Unfair, Deceptive or Abusive Acts or Practices) violations that have been the source for costly enforcement actions. Examiners have incorporated UDAAP into deposit exam procedures for overdraft and deposit account reward programs and vendor management issues for products ranging from credit cards "add-on" services to complaints on social media.

BONUS - You can use the materials that will be provided to satisfy periodic training for your Board Members.

What You Will Learn:

  • The definition of UDAP and UDAAP , including examples of the standards for "unfair", "deceptive" and "abusive" acts or practices
  • Learn five KEY points for UDAAP compliance to help avoid fines
  • What should the board know about the CFPB complaint "process"? What do your "frontline" employees need to know about UDAAP and handling complaints?
  • Board oversight for managing Third Party Risks and UDAAP
  • Helpful UDAAP compliance resources and regulatory guidance, including FDIC Abusive Practices - Third Party Procedures; there are NEW exam procedures for "Evaluating Consumer Harm"
  • BONUS -¬†Attendees will receive a template for a Complaint Policy, Procedures and tracking form in WORD that can be modified for your financial institution.

Who Should Attend

This webinar will benefit Board members, Compliance Officers, Risk Managers, Senior Management, Branch Managers, Call Center Managers, Loan & Deposit Operation Managers, Marketing staff, and Product Development specialists.

The Presenter

Susan Costonis is a compliance consultant and trainer. She frequently provides consulting services to financial institutions regarding fair lending and other compliance management issues. Her 36 year career in banking and training began with 20 years at First National Bank, an affiliate of Wells Fargo Bank, in Fort Collins, CO. Susan has been a bank compliance consultant or compliance officer in Louisiana since 1998.

During her career, Susan has successfully managed compliance programs and exams for institutions supervised by the OCC, FDIC, and Federal Reserve. She is a Certified Regulatory Compliance Manager and completed the ABA Graduate Compliance School and the Graduate Banking School of the University of Colorado. Susan regularly presents seminars to financial associations.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
UDAAP For The BoardCD/On-Demand$325.00

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