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Course/Product Description
Title:

Customer Service Under the CFPB

SKU:WT-1001308
Format: Webinar
Description:

In this session, we explore what is good customer service in the age of the CFPB!

Covered Topics:

  • Creating a powerful first impression - establishing your benchmarks
  • Developing rapport with a customer - treating everyone the same isn't always easy
  • Teamwork and Customer retention - pampering pays
  • Practicing good listening skills - hearing is not understanding
  • Recognizing sells opportunities - why it is important to promote your products
  • Developing immediate phone rapport - let them hear you smile
  • Handling an angry customer - why we should take it personally
  • Solving Problems / Taking Responsibility - communicating &following up
  • Selling Yourself / Selling Your Company - learn to tell your company story
  • Stress management - who says stress is not good for you

Who Should Attend

Everyone in the organization that comes in contact with your customer in person, over the phone, and/or internet will benefit from this session.

About The Presenter

Greg Souther is President of Greg Souther Consulting &Training, a firm that provides educational and consulting to Financial Institutions in the following areas: Customer Service &Communication; Credit, Collection, &Compliance; Fraud Prevention&Information Security; and Marketing &Sales.

With over 28 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Customer Service Under the CFPBCD/On-Demand$345.00

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