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Course/Product Description

Safe Deposit Box Employee Compliance Certification Program

Format: Webinar

Safe Deposit Box Employee Compliance Certification Program

The Safe Deposit Box Compliance Certification Program is designed to provide your staff with overall knowledge of how to establish correct day-to-day operating procedures, comply with safe deposit box regulations, properly run a safe deposit department, and reduce your potential liability.

This training program covers the four "Most Frequently Asked" safe deposit procedures, including potential liability, safe deposit regulations, nationwide lawsuits, and many other important compliance issues, such as security and disaster questions. 

Participants will learn how to properly rent, surrender, and access boxes, establish proper key control, and comply with current state and federal safe deposit regulations.

NOTE: The Certification Program is a four part series. One participant at your location must attend all four sessions and pass an online final exam to receive the Safe Deposit Box Employee Compliance Certification Certificate. Other participants can earn a Certificate by paying a $30 exam fee.


Session 1: Nationwide Lawsuits, Liability and Other Legal Issues
March 6, 2014, 10:00 A.M. - NOON (CST)

  • Why are safe deposit disappearance claims on the rise nationwide?
  • Why was an institution sued for $30 million after an internal box theft?
  • Why should all new box renters receive a "No Insurance" disclosure form?
  • How can a con man unlock a safe deposit box door in seconds, without a key?
  • How can FDIC or NCUA signs, logos or brochures create safe deposit liability?
  • Why should you never stamp a box number on your renter′s safe deposit box key?
  • Would your part-time safe deposit box employee make a good courtroom witness?
  • If you are now leaving renters in your vault alone, what terrible things could happen?
  • Why must visitors and small children always sign when they take part in the transaction?
  • What legal relationship must be included in your contract to reduce your potential liability?
  • What FIVE important legal items should be included in your safe deposit rental agreement?
  • What FIVE questions must always be answered before accepting a Power of Attorney form?
  • What important supporting documents are needed for the FOUR types of rental agreements?

Session 2: Top Fifty (50) "Most Important" Daily Operating Procedures
March 13, 2014, 10:00 A.M. - NOON (CST)

  • What FOUR types of ID should be obtained from every signer on a lease agreement?
  • What type of box renter identification disclosure is required by the USA Patriot Act?
  • What TEN items should be included in every "New Safe Deposit Box Renter Kit"?
  • What FOUR requests should always be denied when a renter wants to close a box?
  • Why must locks be rotated on all surrendered boxes before they are rented again?
  • How long should closed contracts be retained and how should they be filed?
  • What TEN steps must be followed when granting access to a renter′s box?
  • Why should keys to all unrented boxes be secured in locking key wallets?
  • Why is it better to use an access slip rather than an access card or ledger?
  • What FIVE steps must be followed when a renter loses both of his keys?
  • Why should renters not be allowed to return their box or lock their door?
  • Why should vault access before or after lobby hours always be denied?
  • How should you handle a renter′s key when it is received in the mail?
  • Why should a renter′s key never be left hanging in an unlocked door?
  • How many guard keys or sets of keys should be in use at one time?
  • What FOUR items must be included in your box surrender clause?
  • What FIVE items should a "Non-Renter Access Form" contain?
  • Where should guard keys be kept during the day and at night?

Session 3: Federal and State Regulatory Compliance and Other Legal Issues
March 20 2014, 10:00 A.M. - NOON (CST)

  • Does your contract′s "Right of Offset" clause allow you to debit a box renter′s account?
  • What should you do with dangerous or illegal contents found in a drilled past due box?
  • Are your procedures in compliance with OCC/FDIC/NCUA examiner′s requirements?
  • Why do some states require a new renter to receive a "No Insurance" disclosure form?
  • Can you modify a contract and add a "Payable-On-Death" or "Living Trust" clause?
  • What SEVEN suspicious safe deposit transactions sometimes require filing a SAR?
  • Are you following the new federal safe deposit document retention requirements?
  • Do all Americans with Disabilities Act regulations apply to safe deposit boxes?
  • Who can legally enter a (single or joint) deceased renter′s box in most states?
  • How does the USA Patriot Act affect all safe deposit operations nationwide?
  • How can incorrect past due drilling procedures make a box renter very rich?
  • Can money, guns, drugs and precious metals legally be stored inside a box?
  • What careful wording should be included in your past due box final notice?
  • What fees and past due charges can be collected from a delinquent renter?
  • How did poor "Box Relocation" procedures cause a $5,500,000 lawsuit?
  • What BSA and SAR violations are compliance examiners finding today?
  • When and how are abandoned box contents turned over to your state?

Session 4: Vault Security, Disasters and Self-Service Box Liability Issues
March 27, 2014, 10:00 A.M. - NOON (CST)

  • What FIFTEEN steps must be followed when a flood fills your vault with contaminated water?
  • Why did 1,300 renters file a class action lawsuit after fire destroyed their safe deposit boxes?
  • Who is responsible for creating your safe deposit security and disaster recovery programs?
  • If someone is locked inside your vault what steps should be followed to get them out?
  • What happens to safe deposit boxes after your branch facility is totaled during a fire?
  • What SEVEN words should never be used regarding your safe deposit box security?
  • How can proper vault door closing procedures help you prevent overnight guests?
  • Are vaults and security systems still required to protect your safe deposit boxes?
  • How can Hurricane Katrina continue to create safe deposit liability years later?
  • Why were TWO small babies and ONE very large dog locked inside a vault?
  • How can we train our staff to answer renter′s security and disaster questions?
  • How can renters now access their boxes 24 hours a day, 7 days a week?
  • If a tornado hits your facility how much vault damage could it cause?
  • Why are "SELF-SERVICE" box renters now suing for millions?
  • What SIX safe deposit burglaries are TV reporters now covering?
  • Why are safe deposit vault burglaries on the rise nationwide?
  • Can you pass a TEN question security/disaster test?

Who Should Attend

This safe deposit compliance program is designed to update compliance officers, safe deposit supervisors, vault attendants, branch managers, security personnel, auditors, training directors, new account representatives and your in-house legal counsel.

The Presenter

David P. McGuinn, President of Safe Deposit Specialists, is a former banker with 45 years of safe deposit experience and is often referred to nationwide as the safe deposit GURU. In all 50 states he has trained over 250,000 safe deposit personnel since 1969, and has served the industry as President of AIB and the American, Texas and Houston Safe Deposit Associations. Dave is a featured speaker for the American Bankers Association′s TV network and has been interviewed by the Wall Street Journal, Banking-New York, Washington Post, Money Magazine, New York Magazine, Associated Press, AARP, National Public Radio, FDIC, CUNA, CNN, CBS, ABC, NBC Nightly News and Court TV on current safe deposit issues. McGuinn has created numerous training programs and his Safe Deposit Policy and Procedures Handbook, Regulatory/Compliance manual, products, brochures and training seminars are now the accepted standard for the financial industry.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $899.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Safe Deposit Box Employee Compliance Certification ProgramCD/On-Demand$979.00

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