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Course/Product Description
Title:

The CFPB Ruling On UDAAP & Collecting Past Due Accounts

SKU:WT-1001277
Format: Webinar
Description:

The CFPB Ruling On UDAAP & Collecting Past Due Accounts

Managing your bank's slow pays just got tougher! The Consumer Financial Protection Board (CFPB) new rule addresses how Banks (First Pary Collectors) collect their past due accounts.

We will discuss the CFPB's new rule, including the hurdles you can expect to jump regarding Unfair Deceptive or Abusive Acts and Practices (UDAAP) and their examples of practices to avoid which resemble 3rd party collector requirements.

We will also spend our time discussing collection skills, being consistent, and updating your policy and procedures to handle the changes coming your way. Additionally, we will highlight red flags and offer tips on identifying loans before they become delinquent.

Learning Objectives

This webinar will provide you with best practices, examples of collection letters, reporting your adverse consumer information, and scripts that really work when used at the right time in the collection process.

Among other things, it covers the Fair Credit Reporting Act (FCRA)/Fair &Accurate Credit Transaction Act (FACTA) &Fair Debt Collection Practices Act (FDCPA) Compliance Points for Lenders.

Just one tip or technique picked up from this session will literally save or make you and your bank thousands of $$$.

AGENDA

Overview of Credit &Collections

  • Fair Credit Reporting Act (FCRA)/Fair &Accurate Credit Transaction Act (FACTA)
  • Fair Debt Collection Practices Act: 1st Party &3rd party collecting guidelines
  • Consumer Financial Protection Bureau: 1st party collecting, &UDAAP issues in collecting

Policy and Procedures

  • 7 tips your policy must have to help collect your money
  • Reviewing the credit application for Red Flags and ID Fraud

Mail

  • Notices vs Letters: Design the perfect Collection Letter
  • FACTA REG V Compliance
  • Email dos and don'ts

Calling Consumer

  • Motivate the customer to pay in full with one call
  • Enhancing your negotiation skills and work outs
  • Learn the real reason they are not paying you
  • Find overlooked sources of money

Collection Tools

  • Using credit reports to uncover facts about consumers
  • Select the right collection agency or attorney: Are they FDCPA &FACTA Compliant?
  • Using the WEB as a great skip tracing tool
  • Reporting the Banks past due customers through Metro2 &E-OSCAR &FCRA/FACTA Compliance

Conclusion

  • Putting this knowledge into action

Included Materials:

The material provided will make it easy to follow the session in a straightforward, user-friendly format. In addition, the handouts will be a valuable resource that your institution can refer to after the webinar, both as a refresher for information covered during the program as well as a primer for new employees relevant to the subject matter.

Who Should Attend

This informative session is designed for new and seasoned Consumer &Commercial Lenders and Collection Staff, but is beneficial for CEOs, CFOs, Directors, Presidents, Compliance/Risk Officers, Credit Analyst, Trainers, CSRs and anyone responsible for establishing &maintaining credit &collection policy &procedures.

The Presenter

Greg Souther is President of Greg Souther Consulting &Seminars (www.gregsouther.com) a firm that provides training and consulting to Financial Institutions in the following areas: Customer Service &Communication; Credit, Collection, &Compliance; Fraud Prevention &Information Security; and Marketing &Sales.

With over 28 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.

Greg was Co-Owner and Manager of The Credit Bureaus of Southeast Georgia, the parent company for six Credit Reporting and Collection Agencies based in Brunswick, Georgia. Other Management, Marketing, and Human Resource experience includes Credifax, formerly the Credit Bureau of Jacksonville, the Credit Bureau of Valdosta, and the Credit Bureau of Athens.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
The CFPB Ruling On UDAAP & Collecting Past Due AccountsCD/On-Demand$325.00

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