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Course/Product Description
Title:

Becoming the Employee You Expect Others to Be

SKU:WT-1000964
Format: Webinar
Description:

The challenge for each of us is to pay more attention to how we act and what we need to do on the job rather than turn our focus on what others should or shouldn't do.  

This fast-moving webinar is a targeted training session on encouraging and educating your entire staff on what they can do be become a better employee.  Learn how to follow…

What You Will Learn:

The Ten Commandments of an Outstanding Employee

1. Look and Act the Part

If you aren't certain what it means to be well-groomed and appear professional, seek the advice of at least two people you perceive excel at both.  
2. Pay Attention
Be inquisitive and stay alert to what is needed, what is changing and how you can help.
3. Earn Your Keep and Then Some
Keep up your end of the "deal" by knowing all you can about what is expected and work to exceed that.
4. Stay a Learner
The work world is always in a learning curve; stay ahead of the curve.
5. Be Prepared
Show up with your focus on what needs to happen and with what you need to do to make it happen.
6. Forgive and Forget
You can quit forgiving yourself and others when you reach perfection; until then practice forgiveness. Bearing a grudge will only burden you.
7. Become a Role Model
Extraordinary role models all have one thing in common – they had at least one role model that showed them the moves! Find one, become one.
8. Demonstrate Your Appreciation
Key word is demonstrate – say thanks, write notes, give applause and credit to others.
9. Go the Extra Mile
What can you do for someone else today?  Learn to anticipate what is needed next or what would be appreciated by someone.
10. Take Full Responsibility for Your Happiness
Some days you will have to work for it and some days it will be a gift but your happiness is an inside job. If you can't get happy where your work; it may be time to change where you work.  If you are happy where you work; protect against external forces.
Who Should Attend

Any employee or manager who wants positive reinforcement and insight on how to build a well-deserved, shining reputation among co-workers and peers.

The Presenter

Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 25 years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with First Victoria National Bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality has left her lasting mark on InterAction Training, the firm she founded in 1983.

Honey continues in her own personal pursuit of excellence and is a member of the American Society of Training and Development (ASTD). Currently she is pursuing a self study program on Six Sigma. She has obtained certification in Reality Therapy from the William Glasser Institute as well as certification from the Training and Development Program at Texas A &M.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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