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Course/Product Description
Title:

UDAAP And Vendor Management - How To Protect Your Reputation - And Bottom Line

SKU:WT-1000906
Format: Webinar
Description:

UDAAP And Vendor Management - How To Protect Your Reputation - And Bottom Line

WHAT VENDOR MANAGEMENT ISSUES CONTRIBUTED TO THESE ENFORCEMENT ACTIONS?

  • July 18, 2012: Capital One pays $140 million consumer refund over credit card marketing
  • September 24, 2012: Discover pays $200 million consumer refund for deceptive marketing practices¬† ¬†

UDAAP VIOLATIONS ARE EXPENSIVE!

COULD YOUR FINANCIAL INSTITUTION BE NEXT?

11 financial institutions use vendors for various aspects of providing products and services to their customers. They range from data processing, credit bureau reporting, telemarketing, loan servicing, ODP processing, and many other activities. A financial institution′s responsibility for third-party activity is the SAME as if it were being handled directly by the financial institution. UDAP (Unfair Deceptive Acts and Practices, and the UDAAP potential under Dodd-Frank for abusive acts) are being cited more frequently in enforcement actions, particularly with third-party services. Learn now to integrate third-party activities into your financial institution′s Compliance Management System.¬† Effective third-party management programs incorporate:

  • Risk Assessment
  • Due Diligence
  • Contract Structuring and Review
  • Oversight

What steps should your financial institution take to avoid some of the recent enforcement actions and violations cited for UDAAP, BSA, Reg E and various compliance regulations that involved inadequate due diligence and Board oversight for third-party activity?

What You Will Learn:

  • What are the five types of risk in third party activities?
  • How can the risks be managed and mitigated?
  • What provisions should be included in your vendor contracts?
  • What areas should be reviewed in the third party provider′s policies, procedures, and internal controls? What about their training programs and complaint procedures?
  • What type of monitoring programs and internal controls should your financial institution incorporate to ensure compliance with Federal laws and regulatory guidance?
  • What are some of the current regulatory guidance references?
  • What are some "best practices" for third-party oversight, monitoring complaints, and anticipating UDAAP issues?
  • What are some of the recent UDAP cases in third-party services?
  • BONUS - The materials include a Due Diligence CHECKLIST for a new service provider and to several helpful regulatory publications. A sample complaint policy and tracking form will be provided in WORD for participants to modify and use for your financial institution′s internal procedures.

Who Should Attend

This informative webinar is designed for senior management, risk managers, Board members, loan and deposit operation managers, compliance officers, and internal auditors.

The Presenter

Susan Costonis is a compliance consultant and trainer. She also has an affiliation with gettechnical inc. as an associate trainer. Her 35 year career in banking and training began with 20 years at First National Bank, an affiliate of Wells Fargo Bank, in Fort Collins, CO. Susan has been a bank compliance consultant or compliance officer in Louisiana since 1998.

During her career, Susan has successfully managed compliance programs and exams for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan regularly presents training to several state banking associations and specializes in compliance management, lending, and Fair Lending issues. She is a Certified Regulatory Compliance Manager and completed the ABA Graduate Compliance School. Susan also graduated from the University of Akron with a B.S in Art Education and the Graduate Banking School of the University of Colorado.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $295.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
UDAAP And Vendor Management - How To Protect Your Reputation - And Bottom LineCD/On-Demand$295.00

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