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Course/Product Description
Title:

Successful Collections: Scripting to Collect in Full & Meet Regulatory Requirements

SKU:WT-1000891
Format: Webinar
Description:

When it comes to collecting past due accounts, it seems that all the agencies have something to say these days, and they all agree you should develop scripts to reduce risk. Scripting is both art and science. This program will help you create or revise policy, procedures, and practices in order to lay our science foundation and support your scripts. Your negotiation skills are a key art elements necessary for you to maintain and reduce your accounts receivable portfolio. This session will help you re-think your strategies and sharpen your verbal skills when dealing with this group of slow pays to severely delinquent customer.

This webinar is a cost-effective way to learn how to collect your money on time and teach a simple collection techniques that everyone in the office can follow. One key idea put into practice will literally make or save your Financial Institution thousands of $$$!

Covered Topics:

  • Streamlining your collection process will save you big bucks
  • Getting complete application information can make everybody′s life easier
  • Why motivating the customer to pay in full on the first and every call is imperative
  • What letters I recommend and why FACTA REG V Compliance helps us collect in full
  • Scripting your calls will pay off - scripts included in this session
  • Finding $$$$ when the customer says he/she is broke
  • FACTA/FDCPA/CFPB Compliance points you need to know


Who Should Attend
This informative session is designed for the both Consumer & Commercial lenders, compliance officers, collectors, trainers, human resources, trainers, tellers at the drive thru, customer service staff, and anyone responsible for establishing &maintaining credit, collection, and compliance policy & procedures.

The Presenter
Greg Souther is President of Greg Souther Consulting &Seminars, a firm that provides training and consulting to companies in the following areas: Customer Service & Communication; Credit, Collection, &Compliance; Fraud Prevention & Information Security; and Marketing &Sales.

With over 25 years of training and speaking experience, Greg and his associates share practical "how to" advice that everyone can easily understand and use in their daily work environment.

Greg was Co-Owner and Manager of The Credit Bureaus of Southeast Georgia, the parent company for six Credit Reporting and Collection Agencies based in Brunswick, Georgia.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
All Canadian Provinces: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $295.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Successful Collections: Scripting to Collect in Full & Meet Regulatory RequirementsCD/On-Demand$325.00

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