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Course/Product Description
Title:

Ten Traps to Avoid on the Frontline

SKU:WT-1000890
Format: Webinar
Description:

The frontline staff at any financial institution holds the keys to the success of that organization. Therefore, the goal of every financial institution is to develop their frontline staff into successful independent contributors, as well as valuable team players. The Ten Traps to Avoid on the Frontline webinar takes a look at those behaviors, thoughts and attitudes that frontline staff can fall into without realizing the negative impact that can be made on customers, management and the financial institution.

Whether frontline staff is new or long-term, there is an opportunity during this webinar to learn, or to be reminded of the traps that can bankrupt their success or lead to a miscarriage of any institution's mission to serve its customers well.  This webinar will offer tips on what to do to avoid the traps and in so doing help make frontline staff more efficient, confident and prepared to tackle the daily responsibility of being on the frontline.

Frontline Staff Want to Avoid These Traps:
  1. Ignoring Reputation Destroyers  
  2. Relying on a Single Skill-Set
  3. Deferring to Someone Else to Solve Issues
  4. Slipping into Unprofessional Behavior
  5. Resistance to Double-Checking Work and Decisions
  6. Failing to Correct Critical Thinking Errors
  7. Teamwork Hiccups
  8. Being Too Rigid or Too Lax
  9. Buying into Prejudice or Stereotyping
  10. Blind Spots when it comes to Customer Service
Who Should Attend

All Frontline Staff including Tellers, Head Tellers, Teller Supervisors, News Accounts, Loan Preparers and Trainers would all benefit from this webinar.

The Presenter

Janice Branch has been a senior training consultant for InterAction Training for twenty years. She is a very seasoned presenter that has all the right stuff to wow her participants about the subject matter. Prior to joining InterAction Training, Janice was the Senior Manager of Training for Consolidated Communications where she managed, designed, coordinated and presented training programs for this multi-state telecommunications company with over 1000 employees.

Whether it is teaching how to coach, manage, lead, negotiate, service, sell or train at every level in an organization or if it is consulting on problem solving and servant leadership, Janice is the "go-to" person every bank wants to hear from. Participants appreciate her "been there, done that" humor along with her expert ability to facilitate learning.

Janice has obtained a Bachelor of Business Administration with a major in Management from Almeda University and is certified by the University of Houston in Leadership and Management. In addition, Janice has obtained trainer certifications from Achieve Global and Development Dimensions, Inc.

A native Texan she enjoys many pursuits in addition to teaching and learning but none more than being a grandmother and tending to her ten acre home in Montgomery, Texas just north of Houston.

About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Ten Traps to Avoid on the FrontlineCD/On-Demand$325.00

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