BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals
Course/Product Description
Title:

Reg E Compliance – Five Best Practices for Handling Disputes

SKU:WT-1000787
Format: Webinar
Description:

Reg E Compliance – Five Best Practices for Handling Disputes

Financial institutions began issuing EMV chip cards in 2015* and will probably continue the process throughout 2016. While the new technology may help reduce fraud for “in-person transactions”, the potential for online fraud continues to grow. Will your financial institution experience more debit card fraud investigation in 2016?

We'll focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators, but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by paying only the claims you're required to reimburse for unauthorized transactions.

We'll review the steps required to handle disputes and inquiries and time frames for resolving a claim for an unauthorized transaction. The only way you can be sure your front line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures.

*EMV stands for Europay, MasterCard, and Visa, the three companies that developed the technology to improve payment security and reduce fraud.

Covered Topics:
  • The basic disclosure requirements of Reg E and the definitions that guide the error resolution process
  • What questions should you ask a customer about a disputed transaction? 
  • What are five "best practices" for handling a Reg E dispute?
  • What should be included in an investigation report?
  • How do you determine if a customer is liable for an unauthorized transaction? Learn practical suggestions for conducting an investigation
  • Resources to educate customers about fraud prevention
Who Should Attend

Customer (Member) Service Reps, New Account Reps, Teller Supervisors, Deposit Operations staff, Security and Compliance Officers. NOTE: This webinar will NOT address Visa or MasterCard zero liability rules; only the Federal Reg E dispute provisions are included.

About The Presenter

Susan Costonis is a compliance consultant and trainer. She frequently provides consulting services to financial institutions regarding fair lending and other compliance management issues. Her 37 year career in banking and training began with 20 years at First National Bank, an affiliate of Wells Fargo Bank, in Fort Collins, CO. Susan has been a bank compliance consultant or compliance officer in Louisiana since 1998.

During her career, Susan has successfully managed compliance programs and exams for institutions supervised by the OCC, FDIC, and Federal Reserve. She is a Certified Regulatory Compliance Manager and completed the ABA Graduate Compliance School and the Graduate Banking School of the University of Colorado. Susan regularly presents seminars to financial associations.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
Share This: Share on Facebook


Share on Twitter


Share on Google+


Keywords For This Course:

Reg E Compliance | Regulation E Compliance Training Courses

Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Reg E Compliance – Five Best Practices for Handling DisputesCD/On-Demand$325.00

Overdraft Protection Programs
Overdraft Protection Programs

Achieving Unclaimed Property Compliance Best Practices For The Banking Industry
Achieving Unclaimed Property Compliance Best Practices For The Banking Industry

What To Do When A Customer Dies
What To Do When A Customer Dies

Regulation E Final Changes on Prepaid Cards
Regulation E Final Changes on Prepaid Cards

Uniform Commercial Code Rules: How to Comply to Attach and Perfect Secured Transactions
Uniform Commercial Code Rules: How to Comply to Attach and Perfect Secured Transactions

Legal Liabilities When Check Fraud Occurs
Legal Liabilities When Check Fraud Occurs

Call Report: Lending Schedules For Banks
Call Report: Lending Schedules For Banks

Certified Regulatory Vendor Program Manager
Certified Regulatory Vendor Program Manager

TRID Checkup: Areas of Concern and Uncertainty
TRID Checkup: Areas of Concern and Uncertainty

Calculating Cash Flow
Calculating Cash Flow

Underwriting Construction Loans
Underwriting Construction Loans

Critical Issues on Certificates of Deposit (CDs)
Critical Issues on Certificates of Deposit (CDs)

Bank and Financial Institution Fraud
Bank and Financial Institution Fraud

Loan Processing 101: The Basics
Loan Processing 101: The Basics

Loan Documentation: Top 10 Mistakes and How to Avoid Them

Loan Officer Boot Camp
Loan Officer Boot Camp

FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook