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Course/Product Description
Title:

Become a Stellar Teller!

SKU:WT-1000550
Format: Webinar
Description:

Let's face it: the teller is the face of the bank. This hands-on position involves more than counting cash. A Stellar Teller is actually a public relations professional, representing the interests of the bank and looking for opportunities to promote products and services. This webinar packs a punch in helping tellers become more confident and capable in taking it to the next level and in becoming the star that you know you are!

You Will Learn:

  • Ten top techniques for grooming your professional image
  • A five-step sure-fire plan for handling difficult customers
  • A dozen effective phrasings or scripts to handle "tricky teller situations"
  • Ten stellar tips for providing memorable customer service that will improve customer retention
  • Five sure-fire techniques for cross-selling
  • Seven proven ways to handle "teller tension"

Who Should Attend?
Tellers, Teller Supervisors, and Assistant Managers.

The Presenter
Margaret DeMarino is a corporate trainer, specializing in the area of written and verbal communication, supervisory skills, administrative training, and customer service. Known for her "fun and functional" approach, Ms. DeMarino offers workshops and webinars to a wide range of clients including, banks and financial institutions, manufacturing companies, state and federal government agencies, and others. Ms. DeMarino holds a B.A. in Communication Arts from the University of Dayton and was a Fellow of the Yale-New Haven Teachers Institute at Yale University. She also currently free-lances for the Hartford Courant.

About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
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Currently Scheduled Dates For This Webcast
There currently are no scheduled dates for this webcast. Please click here to search for another course.

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