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Course Details

Telephone Collection Call Scripts

Webinar: ID# 1015606
Recorded CD
Qty:
About This Course:
Most companies get paid in 61 days on average NET30 credit terms with significant costs associated with short-term loans, factoring, bad debt write-offs, and costs associated with third party collections and legal costs for delinquent accounts.

This webinar explains why it's so important to develop a collection call strategy to effectively manage accounts receivable, one of the largest assets and sources of working capital for most businesses.

The webinar explains how to conduct research to understand the demographics and psychographics of your customer and contacts so you can implement collection call strategies to shorten the order to cash cycle with less effort. Failing to implement a collection call strategy has a severe negative impact on working capital. This workshop is critical for executives, managers, and collectors to develop a winning strategy to flat out get paid faster.

Agenda:

Research
  • Understanding Your Customers
  • Understanding Your Contacts
  • Understanding Your Accounts Receivable
Set Goals
  • Get Paid Faster
  • Reduce Bad Debt Write-Offs
  • Reduce Invoice Disputes
Strategies
  • Automate Email Communications
  • Centralize Information
  • Manage by Exception
Call Scripts
  • Know Who to Call
  • Know When to Call
  • Know Why You're Calling
  • Know What to Say
  • Know How to Handle Objections
  • Know What to Do Next
Measure Results
  • Business Analytics
  • Key Performance Indicators
  • Keep Everyone Informed
About The Presenter:

James Mallory
  • Product specialist for Anytime Collect accounts receivable credit and collections software
  • Conducted more than 1,000 presentations on accounts receivable management since 2008
  • Wrote several white papers and technical guides for effective accounts receivable management
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Telephone Collection Call Scripts
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