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Course/Product Description
Title:

Using Social Media In Collections

SKU:WC-1023578
Date / Time: Recorded
Format: Webinar
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Description:

Technology has changed how we all communicate and do business. Business owners and collectors have the added challenge of trying to contact debtors who may only have a cell phone and no landline, and use email, text messages or instant messages to communicate.

How can you face this challenge while following the laws, following your ethics and without breaking any debt collection laws?

Learn how you can use social media websites and new technology to maintain a good customer base, keep good paying customers on track, and find and collect from past due customers. Learn how these popular websites can improve your collections, what some of the most common mistakes are when using these websites and how you can avoid them.

AGENDA

What Are Online Collection Techniques?

  • Finding Debtors Using Social Networking Websites
  • Email Using Social Networks
  • Instant Messages
  • Text Messages
Commercial vs. Consumer Debtors and How to Handle Them
  • Locating and Tracking Customers or Debtors Using Social Media Websites
  • Contacting Debtors Using Social Networks
Do's and Don'ts of Social Media Collections
  • Invoicing
  • Debt Verification
  • Proof of Delivery and Sale
  • Statements and Invoices
  • Dunning Notices
  • What You Can Do
  • What You Should Never Do
The Risks of Using Social Media as a Collection Tool
  • Laws Regarding Social Media and Debt Collections
  • Common Mistakes
  • Top Methods
  • Obtaining Consent
Wrap-Up
  • Resources
About The Presenter

Michelle Dunn
  • Founder of the Credit & Collections Association, LLC
  • Called the nation's authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the top 5 women in collections for 2007 and 2008
  • One of the top 50 most influential collection professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal


Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

About The Provider: Lorman Education Services has provided educational seminars and online training for professionals since 1987.

Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.

That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.

Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
More Info: Contact Us For More Information
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