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Course/Product Description
Title:

Telephone Collection Call Scripts

SKU:WC-1015606
Date / Time: Recorded
Format: Webinar
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Description:

Most companies get paid in 61 days on average NET30 credit terms with significant costs associated with short-term loans, factoring, bad debt write-offs, and costs associated with third party collections and legal costs for delinquent accounts.

This webinar explains why it's so important to develop a collection call strategy to effectively manage accounts receivable, one of the largest assets and sources of working capital for most businesses.

The webinar explains how to conduct research to understand the demographics and psychographics of your customer and contacts so you can implement collection call strategies to shorten the order to cash cycle with less effort. Failing to implement a collection call strategy has a severe negative impact on working capital. This workshop is critical for executives, managers, and collectors to develop a winning strategy to flat out get paid faster.

Agenda:

Research

  • Understanding Your Customers
  • Understanding Your Contacts
  • Understanding Your Accounts Receivable
Set Goals
  • Get Paid Faster
  • Reduce Bad Debt Write-Offs
  • Reduce Invoice Disputes
Strategies
  • Automate Email Communications
  • Centralize Information
  • Manage by Exception
Call Scripts
  • Know Who to Call
  • Know When to Call
  • Know Why You're Calling
  • Know What to Say
  • Know How to Handle Objections
  • Know What to Do Next
Measure Results
  • Business Analytics
  • Key Performance Indicators
  • Keep Everyone Informed
About The Presenter:

James Mallory
  • Product specialist for Anytime Collect accounts receivable credit and collections software
  • Conducted more than 1,000 presentations on accounts receivable management since 2008
  • Wrote several white papers and technical guides for effective accounts receivable management


Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

About The Provider: Lorman Education Services has provided educational seminars and online training for professionals since 1987.

Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.

That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.

Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
More Info: Contact Us For More Information
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