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Course/Product Description
Title:

Telephone Collections: Dos And Don'ts

SKU:WC-1014405
Date / Time: Recorded
Format: Webinar
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Description:

The credit and collection industry has grown dramatically over the past 20 years. Creditors are faced with increasing challenges in collecting debts from consumers, while facing mounting customer difficulties and tighter compliance environments.

This live webinar will help you understand the importance of complying with the relevant laws governing collections via telephone and the impact of the laws affecting telephone collections.

Collectors are still targets under the FDCPA. TCPA lawsuits are in vogue and the potential liabilities for calling cell phones via dialers without consent can equate to potential ruinous liability.

Numerous states have two-party recording act consent requirements. Recording of collection calls can be a benefit and a detriment and the potential liability for recording calls without consent in two-party states is perilous. This webinar will additionally allow you to pose questions about your most pressing collection concerns.

Agenda

The Fair Debt Collection Practices Act (15 USC 1692 et seq.)

  • Who Can I Call?
  • What Disclosures Do I Have to Provide to Debtors During a Live Call?
  • What Message Should I Leave?
  • Speaking With Third-Parties and Required Disclosures/Limitations
The Telephone Consumer Protection Act of 1991 (47 USC 227)
  • The Law Regarding Calling Cell Phones and Leaving Prerecorded Messages via Dialers
  • What Is an Automatic Telephone Dialing System?
  • What Is Prior Express Consent?
  • Wrong Number Calls
Recording Act Laws
  • What States Have Recording Act Laws?
What Are the Benefits/Detriments of Recording Phone Calls?
  • What Disclosures Do I Have to Provide to Consumers When Recording a Call in Two-Party Consent States?
  • When Is a Conversation Confidential?
  • Calling Cell Phones and Recording Conversations
FACULTY

Jeanne L. Zimmer
  • Of counsel at the law firm of Carlson & Messer, LLP, a Los Angeles based civil litigation defense firm
  • Practice concentrates in the defense of collection agencies and creditors under the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), the Telephone Consumer Protection Act (TCPA), and related state and federal consumer protection statutes
  • Has experience in multidistrict and class action litigation with emphasis on the FDCPA, FCRA, TCPA, and state invasion of privacy and recording act claims
  • Has published articles on compliance and the evolving interpretations of consumer protection laws
  • Lectured on such topics as the FDCPA, the FCRA, the TCPA, collections, trends in consumer litigation, risk management issues and other related topics
  • Member of the attorney panel of the ACA International, and collection notice review (CNR) attorney for members attorney panel (MAP) of ACA International


Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

About The Provider: Lorman Education Services has provided educational seminars and online training for professionals since 1987.

Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.

That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.

Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
More Info: Contact Us For More Information
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