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Course/Product Description
Title:

Email Collections: Do's and Don'ts

SKU:WC-1012824
Date / Time: Recorded
Format: Webinar
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Description:

Technology has changed how we communicate and do business. Businesses and collectors have the added challenge of trying to contact customers or debtors who may only use cell phones, have given up their landline phones, and use email, instant messages, social media websites and text messages as their primary form of communications.

In this live webinar, you will learn how you can use email to enhance your customer's experience and streamline your business' productivity in relation to getting paid. Learn how email can help improve your collections and what some of the most common mistakes are when using email and how you can avoid them.

Learning Objectives:

  • You will be able to discuss using email to communicate with your customers.
  • You will be able to review sending invoices with email.
  • You will be able to discuss sending statements with email.
  • You will be able to explain corresponding through email about past due accounts.

Agenda:

I. What Is Email?

  • Different Types of Email
  • Private Email
  • Social Network Email
  • Work or Employer Email

II. Using Email to Communicate With Your Customers

  • What You Can Do
  • What You Can't Do
  • Best Business Practices Regarding Email
    • Obtaining Consent to Use Email
  • Laws Pertaining to Email
    • Can Spam Rules
    • The Federal Trade Commission
    • The Fair Debt Collection Practices Act
  • Risks of Using Email
  • Benefits of Using Email for Your Business
  • Protecting Your Business While Using Email

III. Addressing Privacy Issues

  • Hacking
  • Identity Theft

IV. Sending Invoices With Email

  • Do I Need Permission?
  • Sending Attachments

V. Sending Statements With Email

  • Do I Need Permission?
  • Verifying Delivery

VI. Corresponding Through Email About Past Due Accounts

  • Sending Backup Documentation
  • Proof of Delivery
  • Proof of Sale or Order
  • Dunning Notices
  • Final Notice Before Further Action

Faculty:

Michelle Dunn, Credit &Collections Association, LLC

  • Founder of the Credit &Collections Association, LLC
  • Called the nations authority on collecting money
  • 24 year debt collection industry veteran, entrepreneur, published columnist and award-winning writer
  • One of the Top 5 Women in Collections for 2007 and 2008
  • One of the Top 50 Most Influential Collection Professionals of 2007
  • Writer of many books and a contributor to the Wall Street Journal

Who Should Attend?

This live webinar is designed for attorneys, credit and collection managers, presidents, vice presidents, directors, business owners and managers, branch managers, lending professionals, accountants and bookkeepers.

Continuing Education Credit

Credit is available only for the LIVE webcast. Recorded versions do not qualify for credit. Only registered and paid attendees will receive continuing education credit. Certificates of Completion are provided to each registered attendee. Your certificate will be emailed to you within two weeks following completion of the program.

Cannot Attend The Live Presentation?

This presentation is also available in a recorded format, in CD version, as shown in the pricing options below.

About Webcasts / Audio Conferences / Podcasts:

Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions.

The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form of training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends!

And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office.

Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions.

Licenses / Designations / Educational Credits:CPE
All US States: 1.5

AIPB
All US States: 1.5

CBC
All US States: 0.5
About The Provider: Lorman Education Services has provided educational seminars and online training for professionals since 1987.

Since then, we've kept thousands of professionals in the United States and internationally current on the most pressing topics in a rapidly changing marketplace of ideas. Like you, we understand the need for concise, accurate information.

That understanding underlies each Lorman course, presenting the latest information on the laws and regulations critical to your organization's successful daily operations.

Moreover, each course receives our painstaking attention to be certain both the faculty and participants receive the individual attention necessary to achieve maximum benefit from the materials.
More Info: Contact Us For More Information
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