BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals
Course/Product Description
Title:

Basic Writing Skills For Technical Support Center Representatives

SKU:PA-1005991
Format: Self-Study Course
Order:Qty:
Description:

This course focuses on grammar, writing concisely, using clear sentence structures, and avoiding common business-writing errors.

It was developed in cooperation with Service Strategies, Inc., a company that specializes in working with technical call centers, and contains assignments, practice activities, and written competency exams.

Similar to how college classes work, you do your assigned work on your own, then submit it to your instructor, who grades, comments upon, and returns the assignment to you. The instructor will coach you in this way until you master the skills. FYI, your instructor is also available via email or phone.

Course Outline:

  • Basic Writing Skills
  • Write in Blocks
  • Write Enough, But Not Too Much
  • Mark the Blocks Clearly
  • Use Words the Reader Understands
  • Use Sentences the Reader Understands
  • Write Concisely
  • Use Aids to Understanding
  • Write Clear Procedures
  • Edit and Proofread
  • Know the Commonly Confused Words
  • Avoid the 30 Most Common Business Writing Errors

How To Access Your Course:

This course has 11 lessons or approximately 24 hours of study. You may complete lessons at your own pace, as long as you finish them within four months from date of registration. Instructions for accessing your course materials, plus your Instructor's contact information, will be emailed to you within two business days of registration.

About The Provider: The Business Writing Center offers 41 courses in business writing, from basic grammar to writing audit reports and software documentation.

We train business writers by coaching them through writing and revising documents to make them clear, concise, and professional.

The Center also trains and certifies corporate trainers, college faculty, and anyone interested in teaching explicit business writing skills.
Price: $295.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Overdraft Protection Programs
Overdraft Protection Programs

Achieving Unclaimed Property Compliance Best Practices For The Banking Industry
Achieving Unclaimed Property Compliance Best Practices For The Banking Industry

What To Do When A Customer Dies
What To Do When A Customer Dies

Regulation E Final Changes on Prepaid Cards
Regulation E Final Changes on Prepaid Cards

Uniform Commercial Code Rules: How to Comply to Attach and Perfect Secured Transactions
Uniform Commercial Code Rules: How to Comply to Attach and Perfect Secured Transactions

Legal Liabilities When Check Fraud Occurs
Legal Liabilities When Check Fraud Occurs

Call Report: Lending Schedules For Banks
Call Report: Lending Schedules For Banks

Certified Regulatory Vendor Program Manager
Certified Regulatory Vendor Program Manager

TRID Checkup: Areas of Concern and Uncertainty
TRID Checkup: Areas of Concern and Uncertainty

Calculating Cash Flow
Calculating Cash Flow

Underwriting Construction Loans
Underwriting Construction Loans

Critical Issues on Certificates of Deposit (CDs)
Critical Issues on Certificates of Deposit (CDs)

Bank and Financial Institution Fraud
Bank and Financial Institution Fraud

Loan Processing 101: The Basics
Loan Processing 101: The Basics

Loan Documentation: Top 10 Mistakes and How to Avoid Them

Loan Officer Boot Camp
Loan Officer Boot Camp

 BankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook