This instructional DVD presentation addresses the challenges associated with selling on the teller line.
Tellers have the toughest job in the world when it comes to selling. They are told to spot opportunities, cross sell products and services all while keeping their line ups to a minimum. Is it any wonder why they find it difficult to sell? Especially when you consider the customer usually wants to get in and out of the branch quickly.
As a tactical solution, this 20-minute DVD presentation outlines three simple steps that a teller can take to gain the customer's interest into learning more about the teller's desired product sale. To reinforce these points, there are a series of dramatizations that clearly show the techniques being used.
Included with your order, you also will receive a 20-page workbook that is loaded with exercises to reinforce the skills taught in the DVD, as well a quiz to measure retention of the material.
This flexible training resource can be used four different ways:
- Classroom Training – In a class room setting you can view the DVD in its entirety and facilitate the exercises included in this workbook in approximately 2 hours.
- Sales Meeting Content – The skills involved in this presentation can be broken out into four 20 – 30 minute mini training sessions perfect for the weekly sales meeting.
- Self Study – An individual can run through the presentation and exercises on their own time meeting their manager periodically to answer quiz questions or review the exercises.
- Coaching Resource – Use the select a scene menu to cover the skills you want to focus on with a team member during one on one coaching.
Click here for a course preview.