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Branch Manager Standards

Online Course: ID# 1004715
About This Course:
This course will familiarize the learner with the role and responsibilities of a branch manager, including performance tips and ideal attributes for successful branch managers.

This course will emphasize the necessity of learning a bank's history, vision, and values in order to facilitate the growth of the branch manager and his/her employees.

Covered Topics
  • The Importance of the Branch Manager: This topic will introduce the learner to the role and responsibilities of a branch manager, including tips for performing duties for superior customer service
  • Job of the Branch Manager: This topic will describe what the job of the branch manager entails, with information on employee-related and customer-related activities in which the branch manager engages
  • Employee and the Customer Needs: This topic will discuss the skills and abilities that branch managers require in order to effectively communicate and interact with employees and customers alike
  • Branch Manager Challenges: This topic will illustrate the most common challenges that face branch managers in order for the learner to understand job expectations
  • History of Your Financial Institution: This topic will provide a brief overview of the three facets of a financial institution that branch managers should be familiar with: experience, size, and future outlook
  • Vision and Values: This topic will familiarize the learner with the importance of having a defined vision and values for the financial institution, which can include honesty and integrity, customer appreciation, and a commitment to the community
Upon completing this program, the learner will be able to:
  • Apply leadership and team-building skills and standards.
  • Demonstrate specific skills and abilities necessary to the role of branch manager.
  • Face difficult challenges and understand job expectations
Seat Time: 1.5hrs
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Branch Manager Standards
Price: $60.00
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