BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals
Course/Product Description
Title:

Customer Service Series

SKU:OT-1003662
Format: Online Training Course
Order:Qty:
Description:

Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.

This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits

  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs
Connecting with Customers through Customer Service Course

Session 1
  • Section A: Customer Satisfaction
    • The Customer Service Connection
    • Working with Customers
    • Extraordinary Customer Service
    • The Customer Service Resource
    • Key Point
    Helping Customers through Quality Service Course
    Session 1
    • Section A: Serving Customers, Helping People
      • Customer Service
      • Making Your Customers Feel Welcome
      • Asking and Listening
      • Giving Your Undivided Attention
      • Going the Extra Mile
      • Showing Appreciation
      • Golden Rule
    The Cornerstones of Sales and Customer Service Course
    Session 1
    • Section A: Customer Service and Selling
      • Spectacular Service
    • Section B: Three Cornerstones
      • Listening
      • Probing
      • Building the Sale
    • Section C: Service Impact
      • Customer's Perception
      • Customer Clues
      • Finding Specific Needs
    • Section D: Strengthening Sale Knowledge
      • Salesman Test
    Calming Upset Customers Course
    Session 1
    • Section A: Calming Upset Customers
      • Introduction
      • Course Overview
    • Section B: Why Customers Get Upset
      • People and Systems
      • Why Customers Leave
      • Avoidable Upsets
      • Key Fact
    • Section C: Responding to Upset Customers
      • First Impressions
      • Right Words
      • Key Fact
    • Section D: Calming Your Customers
      • Listening
      • Calming Techniques
      • The Telephone
      • Reaching Agreement
      • Key Fact
      • Customer Satisfaction
    Info on how to access this course will be sent to you by the Course Provider via email.

  • About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

    LearnKey brings the classroom experience to you - where and when you need it.

    For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

    Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
    Price: $425.00
    More Info: Contact Us For More Information
    Order:Qty:
    Share This: Share on Facebook


    Share on Twitter


    Share on Google+


    Best-Ever Compliance Checklists For Consumer Loans
    Best-Ever Compliance Checklists For Consumer Loans

    Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, etc.
    Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, etc.

    Certified Regulatory Vendor Program Manager
    Certified Regulatory Vendor Program Manager

    Increasing Fee Income without Raising Fees
    Increasing Fee Income without Raising Fees

    Call Report for Banks - Recent Changes, Highlights, and Pitfalls
    Call Report for Banks - Recent Changes, Highlights, and Pitfalls

    Dodd-Frank Roll Back -
    Dodd-Frank Roll Back - "New Rules Defined"

    Vendor Management Essentials
    Vendor Management Essentials

    Cyber Security Training Courses
    Cyber Security Training Courses

    How To Conduct Employee Relations Investigations
    How To Conduct Employee Relations Investigations

    Understanding Bankruptcy Exemptions
    Understanding Bankruptcy Exemptions

    A Business Development Officer′s Guide To Selling Non-Traditional Financial Products
    A Business Development Officer′s Guide To Selling Non-Traditional Financial Products

    Insurance License
    Insurance License

    Securities License
    Securities License

    Qualified Financial Advisor (QFA)
    Qualified Financial Advisor (QFA)

    Loan Officer Boot Camp
    Loan Officer Boot Camp

    Tax Return Analysis Workshop For Mortgage Professionals
    Tax Return Analysis Workshop For Mortgage Professionals

    FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
    Copyright BankTrainingCenter.com 2018 | Web Site Development by OTAU
    Facebook