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Course/Product Description
Title:

Customer Service Series

SKU:OT-1003662
Format: Online Training Course
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Description:

Quickly improve customer service skills inside your organization and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome.

This series pinpoints the skills that will make every employee aware of the importance of excellent customer service. Series includes four complete courses: Calming Upset Customers, Connecting to Customers through Customer Service, Helping Customers through Quality Service, and The Cornerstones of Sales and Customer Service.

Benefits

  • Gain trust from customers when their problems are solved
  • Learn skills necessary to create a positive customer experience
  • Grow your business by focusing on customer needs
Connecting with Customers through Customer Service Course

Session 1
  • Section A: Customer Satisfaction
    • The Customer Service Connection
    • Working with Customers
    • Extraordinary Customer Service
    • The Customer Service Resource
    • Key Point
    Helping Customers through Quality Service Course
    Session 1
    • Section A: Serving Customers, Helping People
      • Customer Service
      • Making Your Customers Feel Welcome
      • Asking and Listening
      • Giving Your Undivided Attention
      • Going the Extra Mile
      • Showing Appreciation
      • Golden Rule
    The Cornerstones of Sales and Customer Service Course
    Session 1
    • Section A: Customer Service and Selling
      • Spectacular Service
    • Section B: Three Cornerstones
      • Listening
      • Probing
      • Building the Sale
    • Section C: Service Impact
      • Customer's Perception
      • Customer Clues
      • Finding Specific Needs
    • Section D: Strengthening Sale Knowledge
      • Salesman Test
    Calming Upset Customers Course
    Session 1
    • Section A: Calming Upset Customers
      • Introduction
      • Course Overview
    • Section B: Why Customers Get Upset
      • People and Systems
      • Why Customers Leave
      • Avoidable Upsets
      • Key Fact
    • Section C: Responding to Upset Customers
      • First Impressions
      • Right Words
      • Key Fact
    • Section D: Calming Your Customers
      • Listening
      • Calming Techniques
      • The Telephone
      • Reaching Agreement
      • Key Fact
      • Customer Satisfaction

  • About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

    LearnKey brings the classroom experience to you - where and when you need it.

    For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

    Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
    Price: $425.00
    More Info: Contact Us For More Information
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