BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals
Course/Product Description
Title:

Calming Upset Customers Course

SKU:OT-1003612
Format: Online Training Course
Order:Qty:
Description:

Learn how to deal effectively with angry customers, clients, or colleagues. This carefully designed approach gives you the ability to work through conflicts and remain calm in the work environment. You'll learn how to distinguish between a disturbed and upset customer and how to collaborate with each toward a positive, win-win outcome.

Benefits

  • Gain skills to maintain composure in difficult situations.
  • Benefit from open communication and conflict resolution.
  • Gain trust from customers when their problems are solved.
Session 1
  • Section A: Calming Upset Customers
    • Introduction
    • Course Overview
  • Section B: Why Customers Get Upset
    • People and Systems
    • Why Customers Leave
    • Avoidable Upsets
    • Key Fact
  • Section C: Responding to Upset Customers
    • First Impressions
    • Right Words
    • Key Fact
  • Section D: Calming Your Customers
    • Listening
    • Calming Techniques
    • The Telephone
    • Reaching Agreement
    • Key Fact
    • Customer Satisfaction
Info on how to access this course will be sent to you by the Course Provider via email.

About The Provider: LearnKey, Inc., is a premier global provider of self-paced training solutions for corporate, education, government, and personal users.

LearnKey brings the classroom experience to you - where and when you need it.

For nearly two decades, our mission has been to create flexible expert learning solutions - solutions that work for everyone because they are not only easy to use, but they are extremely engaging and interactive.

Our long-term commitment to the learning industry combined with our record of customer satisfaction and years of experience are the reasons LearnKey is recognized as a reputable global company. At LearnKey, we provide expert learning solutions today for tomorrow's leaders.
Price: $99.00
More Info: Contact Us For More Information
Order:Qty:
Share This: Share on Facebook


Share on Twitter


Share on Google+


Best-Ever Compliance Checklists For Consumer Loans
Best-Ever Compliance Checklists For Consumer Loans

Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, etc.
Dealing With Subpoenas, Summonses, Garnishments, Tax Levies, etc.

Certified Regulatory Vendor Program Manager
Certified Regulatory Vendor Program Manager

Increasing Fee Income without Raising Fees
Increasing Fee Income without Raising Fees

Call Report for Banks - Recent Changes, Highlights, and Pitfalls
Call Report for Banks - Recent Changes, Highlights, and Pitfalls

Dodd-Frank Roll Back -
Dodd-Frank Roll Back - "New Rules Defined"

Vendor Management Essentials
Vendor Management Essentials

Cyber Security Training Courses
Cyber Security Training Courses

How To Conduct Employee Relations Investigations
How To Conduct Employee Relations Investigations

Understanding Bankruptcy Exemptions
Understanding Bankruptcy Exemptions

A Business Development Officer′s Guide To Selling Non-Traditional Financial Products
A Business Development Officer′s Guide To Selling Non-Traditional Financial Products

Insurance License
Insurance License

Securities License
Securities License

Qualified Financial Advisor (QFA)
Qualified Financial Advisor (QFA)

Loan Officer Boot Camp
Loan Officer Boot Camp

Tax Return Analysis Workshop For Mortgage Professionals
Tax Return Analysis Workshop For Mortgage Professionals

FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2018 | Web Site Development by OTAU
Facebook