BankTrainingCenter.com offers banking exams, banking degree training, and professional development for banking professionals
Course/Product Description
Title:

Reg E Compliance – Five Best Practices for Handling Disputes

SKU:WT-1000787
Format: Webinar
Description:

Reg E Compliance – Five Best Practices for Handling Disputes

What will regulators find when they examine your financial institution for Regulation E compliance with error resolution procedures? Do your employees know what is required? Do they know that a customer can write their PIN on a card and this will not be considered "negligent" if the card is lost or stolen? This is a Reg E FACT and not "FICTION!"

Our topic for the webinar will focus on several simple steps to handle Reg E customer disputes and inquiries. Understanding the rules will help you satisfy the regulators but can also SAVE YOUR FINANCIAL INSTITUTION MONEY by only paying the claims that you are required to reimburse for unauthorized transactions. We will review the steps required to handle disputes and inquiries and the time frames for resolving a claim for an unauthorized transaction. The only way you can be sure that your front line staff is complying with this high-profile consumer protection regulation is by providing effective training and providing sound procedures.

Covered Topics:
  • The basic disclosure requirements of Reg E and the definitions that guide the error resolution process.
  • What questions should you ask a customer about a disputed transaction? 
  • What are five "best practices" for handling a Reg E dispute?
  • What should be included in an investigation report?
  • How do you determine if a customer is liable for an unauthorized transaction? Learn practical suggestions for conducting and documenting an investigation.
  • Resources to educate customers about fraud prevention
Who Should Attend

Customer (Member) Service Reps, New Account Reps, Teller Supervisors, Deposit Operations staff, Security and Compliance Officers. NOTE: This webinar will NOT address Visa or MasterCard zero liability rules; only the Federal Reg E dispute provisions are included.

The Presenter

Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training and began her career in 1978. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve.

Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and "translates" complex regulations into simple concepts by using humor and real life examples.

Licenses / Designations / Educational Credits:CEU
All US States: 2.5
About The Provider: Since 1983 Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum.

For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 100 live programs per year and you can even purchase the recorded or ondemand session if you are unable to attend the live program.

We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry.

Webinar Descriptions:

Live Session:
Attend the live session with the opportunity to ask questions to the presenter. You also receive a link to the handouts. All registrations for a live event will be given access to the OnDemand recording, at no additional cost, for seven days following the event. This will allow a flexible alternative when last minute conflicts intrude on scheduled events.

Recorded CD:
CD-Rom includes audio and video of recorded webinar plus hard copy handouts. You will also receive 6 months access to the OnDemand weblink as an added free bonus.

OnDemand:
Includes a weblink for unlimited viewing for 6 months after the date of the webinar as well as a link to handouts.

Live + Recorded:
Includes all three options above. Live session, OnDemand Weblink, and CD-Rom plus Hardcopy Handouts.

Live + OnDemand:
Includes two of the options above. Live session and 6 months access to OnDemand Weblink plus link to handouts.
Price: $265.00
More Info: Contact Us For More Information
Share This: Share on Facebook


Share on Twitter


Share on Google+


Keywords For This Course:

Reg E Compliance | Regulation E Compliance Training Courses

Currently Scheduled Dates For This Webcast
Course TitleDatePrice
Reg E Compliance – Five Best Practices for Handling DisputesCD/On-Demand$295.00

Wire Transfer Basics
Wire Transfer Basics

What To Do When A Customer Dies
What To Do When A Customer Dies

Do′s And Dont′s For Social Security And VA Accounts
Do′s And Dont′s For Social Security And VA Accounts

The Five Pillars Of BSA
The Five Pillars Of BSA

Call Report for Banks - Recent Changes, Highlights, and Pitfalls
Call Report for Banks - Recent Changes, Highlights, and Pitfalls

CRA Nuts &Bolts - Five Steps to Pass the Exam
CRA Nuts &Bolts - Five Steps to Pass the Exam

The Core Components Of An AML Program
The Core Components Of An AML Program

Right of Setoff
Right of Setoff

Federal Benefit Payments Garnishment Requirements
Federal Benefit Payments Garnishment Requirements

Sixty (60) Critical Steps For Handling Delinquent And Abandoned Safe Deposit Boxes
Sixty (60) Critical Steps For Handling Delinquent And Abandoned Safe Deposit Boxes

Certified Regulatory Vendor Program Manager
Certified Regulatory Vendor Program Manager

ACH &Wire Transfer Training Courses
ACH &Wire Transfer Training Courses

Underwriting Construction Loans
Underwriting Construction Loans

Qualified Financial Advisor (QFA)
Qualified Financial Advisor (QFA)

Cyber Security Training Courses
Cyber Security Training Courses

Bank and Financial Institution Fraud
Bank and Financial Institution Fraud

FacebookBankTrainingCenter.com. 5755 North Point Parkway, Suite 228 | Alpharetta, GA 30022 | 770-410-9375 | support@BankTrainingCenter.com
Copyright BankTrainingCenter.com 2017 | Web Site Development by OTAU
Facebook