Course/Product Description Title: Robbery Preparedness: New Rules for the New Economy Date / Time: 10/28/2010 / 11:00 AM - 1:00 PM EST Format: Webcast Description: Customers demand exceptional service, you want to deliver it. Yet there are some who want to exploit it. The frontline staff has to balance all of these demands and perils on a daily basis. This program will provide innovative ways for the front line staff to engage in customer service practices that delight customers, but deter bank robbers. The core of the program will focus on policies and practices that all staff members can include in their daily routine that will enhance the safety and security issues at your financial institution. This webinar will also cover SAFECATCH, which is a two pronged bank robbery suppression program which creates an environment that empowers bank employees to make a difference. "Safe" strategies allow employees to prevent robberies by removing trigger points that permit an individual to move from "customer" to "robber". "Catch" changes the way employees respond after a robbery. For those who have attended workshops developed by Jim Rechel, you know that he delivers information in a way that is both interesting and fun, emphasizing the importance of understanding "why" policies and procedures exist. One bank executive commented: "You raised issues that frankly we'd never considered and included examples of how banks typically handle those situations. The Chief of Police for our city commented to me right after your presentation that it was one of the best he has heard in his thirty years in law enforcement. I highly recommend your services to my fellow bankers!" This program delivers the deep understanding of steps front-line staff can take to improve their service while also preventing robberies. This Two-Hour Course Will Address the Following Topics: Customer service practices that deter robbers Incorporating sound customer service practices into all three stages of robbery safety training, Before, During and After Creating Deterrence Halos Planning for the unexpected Personal Safety when Arriving to Work Opening Procedures & Daily Routines Understanding alarm and camera operations Procedures for suspicious activity Robbery Response Programs Discover how to utilize your "Gift of Fear" Implementing "Stranger Danger Zones" Recognize a "Walk Away" Strategy Uncover methods in handling suspicious situations with "Exit" strategies Who Should Attend? This program has been developed to assist anyone who has direct dealings with customers, such as Customer Service Representatives and Tellers. But others are impacted as well, such as loan officers, financial planners, brokers, or couriers. Senior management, compliance officers, and auditors will also benefit from this information, as well, as they often are the ones who must draft the written security programs, administer them, and audit them. The Presenter Jim Rechel is president of The Rechel Group, Inc., a risk-consulting firm headquartered in Cincinnati, OH. He is on the board of The Institute for Criminal Justice Education, Montgomery, Alabama and a member of numerous national organizations, and is a certified financial security officer. Prior to working for The Rechel Group, Inc, Rechel was vice president for Fifth Third Bank headquartered in Cincinnati, where he held positions in various departments, including Retail and Lending, and Security Director. Rechel received a bachelor's degree in business administration from the University of Cincinnati in 1982. He graduated from the FBI Academy in 1985 and was a special agent with the FBI in Selma, Alabama, for three years. Over the last 15 years, he has conducted workshops and seminars for more than 1000 professional organizations, and over 75,000 individuals. Cannot Attend The Live Presentation? This presentation is also available as a recorded Internet webcast after the initial showing until 4/28/2011. About Webcasts / Audio Conferences / Podcasts: Webcasts, audio conferences, and podcasts are presentations that you attend via the Internet, phone, or mobile device at a specified date and time for "live" versions, or at your convenience for "recorded" and "On-Demand" versions. The live versions are interactive, meaning that participants can ask questions in real time, plus are a very cost-effective form a training because 1) you receive fast, convenient learning without any out-of-office time; 2) you can invite as many colleagues as you'd like to listen in on a single phone line; 3) you incur no travel expenses; and 4) you and your colleagues are back at work immediately after the session ends! And though with recorded versions you do lose the ability to ask questions, you gain the ability to hear the presentation numerous times and to share it with others in your office. Handout materials and the phone number for live presentations are made available to you prior to the event via email from the presenter and from the "MyAccount" link on the menu bar. Copies of the presentations are included with recorded versions. About The Provider: The staff at Total Training Solutions have been working with the financial industry since 1983. Total Training Solutions is able to deliver training in any format you desire, from classroom to web-based. Total Training Solutions has produced dozens of videotapes, CD-Roms, DVD's and web-based training modules. In addition to off-the-shelf products, Total Training Solutions also develops custom training products and consults with financial institutions to develop their own training curriculum. For timely delivery of training topics, webinars or web conferencing is an unbeatable option. We now offer over 70 live programs per year and you can even purchase the recorded session if you are unable to attend the live program. We have worked exclusively with the financial industry since our founding. Because of this, we understand the needs of training departments in financial institutions and are alert to changes which affect the industry. More Info: Contact Us For More Information To order this product by check/invoice or credit card, select the desired delivery format and enter the desired quantity here >>> Live Version ($255.00)Recorded Webcast ($255.00)Live + Recorded Webcast ($375.00) Qty:

Keywords For This Course:
robbery, bank, robber, safety, security, alarm, camera, suspicious