While on-line crimes and fraud schemes dominate the headlines, there is no greater threat to customers' and employees' sense of security than a robbery. And there is no better way to deal with the threat than by incorporating enhancements to customer service techniques that actually reduce the risk of a robbery.
Focusing on customer service as the true heart of robbery prevention, attendees will be introduced to ideas they most likely have never considered, that will arm them with the knowledge they need to prevent, rather than react to the peril of bank robbery, before, during and after a robbery. The FBI's new Bandit Shield program will also be discussed with insightful analysis on implementing it at your financial institution.
The spotlight is on practical procedures that emphasize the principle that "high-quality customer service is also effective robbery deterrence."
Join us for this year's innovative program to learn proactive steps you can take to address the peril of robbery in ways you have never thought of.Highlights:
- Bandit Shield - Analysis and Implementation Guidance
- Learn how to implement a "Deterrence Halo" to robberies with enhanced customer service techniques
- Understand the importance of "Safe Sites" and the unique role they play in contingency planning
- Recognize the when to use a "Walk Away" Strategy
- Utilize and implement effective opening and closing procedures
- Uncover methods in handling suspicious situations and extortion robbery scenarios with "Exit" strategies
- Organize your uniform robbery response procedures
- Develop skills that enable you to better serve your accountholders while using intuition to prevent robberies
Who Should Attend
This informative session is for front line staff and personnel with responsibility for robbery awareness.
Why Should You ParticipateThe Presenter
Having the benefit of working in both banking and the FBI, Jim Rechel provides information in an entertaining and interactive format that keeps everyone's attention. He raises issues that are never considered and includes examples of how financial institutions typically handle those situations. A recent Police Chief commented that Jim's presentation was "one of the best I have heard in my thirty years in law enforcement."
Jim is president of The Rechel Group, Inc., a risk-consulting firm headquartered in Cincinnati, Ohio. He is on the board of The Institute for Criminal Justice Education, Montgomery, Alabama and a member of numerous national organizations, and is a Certified Financial Security Officer. He is a past local board member of the International Association of Financial Crimes Investigators Association and the American Society of Industrial Security.
Prior to working for The Rechel Group, Inc, Rechel was vice president for Fifth Third Bank headquartered in Cincinnati, where he held positions in various departments, including Retail and Lending, and Security Director and was an Special Agent with the FBI.
His presentations are both energetic and informative, with practical applications and solutions for business professionals. His work has been highlighted in both local and national publications, including CEO Magazine, Security Director Digest, Cincinnati Enquirer, USA Today, and CNBC.